Customers in Galway urged to turn off taps, report leaks and conserve water

Irish Water working in partnership with Galway County Council is restricting water supply to the Carna/Kilkieran, Roundstone, and Rós Muc water supplies tonight from 10pm until 9am tomorrow morning as well as the Laurencetown and Eyrecourt zones of the Ballinasloe Regional Water Supply.

Unprecedented demand due to taps being left running is causing reservoir levels to drop. We are appealing to customers to turn off taps and check for leaks on their own properties and in holiday homes and unoccupied premises and to report them to Irish Water’s customer care helpline on 1850 278 278.

Carraroe water supply restored to customers
The Carraroe water supply was restored to customers today following water restrictions on the scheme yesterday and overnight. The reservoirs have filled sufficiently to allow supply to return however, due to increased demand restrictions will be in place again tonight and for the next few nights until demand regularises and the water treatment plant can meet the demand needs. It may take several hours for all sections of the network to get water supply once it is restored again in the morning. Water supply to the village and the nursing home is being maintained at all times.
Irish Water is grateful to Galway Fire Service who delivered bottled water out to Carraroe yesterday evening on behalf of the utility and the local fire service distributed it to vulnerable customers.

Across Co. Galway customers are being advised that due to the extremely cold weather conditions and exceptionally high water demand, water treatment plants are struggling to keep up with supply demands. 

Customers are being asked to conserve water to avoid reservoirs emptying and water pressure to homes and businesses being affected.

Night time restrictions on Tully and Letterfrack supplies

Night time restrictions on the Tully and Letterfrack supplies has enabled the reservoirs to refill to some degree and full supply has been restored this morning. Irish Water would like to thank customers supplied by these schemes for adhering to our water conservation notice yesterday. There will be further restrictions on this scheme tonight.

A repair crew travelled to Inishbofin this morning (Saturday) to carry out repairs to a mechanical fault at the plant. The plant is back in production with limited capacity. There will be water restrictions in place tonight. Customers on the island are urged to conserve water. Bottled water was delivered to the island today.

Williamstown is suffering a major water supply issue due to a leak in the town. Leak repair crews were unable to find the leak today. Supply will be rotated to customers in the area over the coming days and customers will experience intermittent disruptions and/or loss of supply.

Customers are again urged to conserve water

In East Galway customers are again urged to conserve water by turning off taps in properties and farm buildings, not running dishwashers or washing machines where possible and taking showers instead of baths.

Irish Water is appealing to any customers with external taps to ensure that these are securely turned off as we try to protect the levels of our reservoirs and secure drinking water for local communities. A continuous flow from an external tap over a 24 hour period could use the equivalent of the daily water usage of 40 households.

The following areas are experiencing low pressure and/or loss of supply due to an increase in demand and some issues at treatment plants: Kilkerrin/Moylough, Mountbellew, Dunmore/Glenamaddy, Ahascragh, Williamstown and Tuam.

Irish Water working in partnership with Galway County Council would like to apologise to customers for the inconvenience this is causing and assures customers that repairs will be completed as soon as possible. Irish Water would also like to thank the local authority staff for their efforts in keeping water supplies running in very difficult conditions.

Do you have frozen or burst pipes?

For information on dealing with frozen or burst pipes, visit our dedicated support page.

Once further information is available we will issue another update. Updates will also be posted to our Supply and Service section. You can contact our call centre 24/7 on 1850 278 278 or on Twitter @IWCare.


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