Update on Friday 25 October at 5pm

Following consultation with the HSE, Irish Water and Fingal County Council can confirm that the Boil Water Notice for customers supplied by Leixlip Water Treatment Plant has been lifted with immediate effect.

The EPA conducted an audit of the Leixlip Water Treatment Plant on Thursday. Irish Water and Fingal County Council were on site to support the audit. The HSE were also present.  The test results of a water sample that was taken earlier in the week was found to be satisfactory and this result formed part of the audit process. 

This lunchtime, Irish water received the results for two more water samples taken later in the week. Both samples were satisfactory.

HSE are satisfied to support the lifting of the Boil water notice

Following this, the HSE, EPA, Fingal County Council and Irish Water met to discuss the preliminary results of the audit and the water sampling results. HSE are satisfied with the information and risk assessment provided by Irish Water to support the lifting of the Boil water notice. The HSE, EPA, Fingal County Council will continue to liaise on the Leixlip Water Treatment Plant.

Yvonne Harris Head of Customer Operations said “Irish Water acknowledge and understand the impact of this boil water notice on the 600,000 people affected and we sincerely regret the inconvenience. 
“We endeavoured to keep the public up to date at every stage and we are grateful to the media, elected representatives and members of the public who shared the information on social media and who supported family, friends and neighbours.”

Flushing of the network in key areas to remove the remaining at risk water from the network

“We are grateful to our partners in Fingal County Council who worked with us to provide all of the necessary information to the HSE and EPA to facilitate the lifting of this boil water notice. Since early this morning Fingal County Council flushed the network in key areas to remove the remaining at risk water from the network.” 

“The results of the EPA audit were discussed with Irish Water and Fingal Council Council and the results formed part of the decision making process in lifting the Boil Water Notice. The EPA will publish their audit and in consultation with the EPA Irish Water will work to implement the audit’s recommendations.”

Customer queries

Should customers have any queries regarding this Boil Water Notice they should contact us directly on our customer care helpline on 1850 278 278.

Advice from the HSE

Regardless of the source of their drinking water supply it is recommended that severely immunocompromised people discuss with their doctor about the need to always boil their drinking water.

For detailed advice, view the following HSE Public Health Notice.

In general, symptoms of cryptosporidiosis and giardiasis begin about 2 to 10 days after being exposed to a source but may take up to 28 days.

People who are unwell should contact their General Practitioner. HSE will continue to liaise with Irish Water and EPA in relation to the supply.

Update: 7.30pm on Thursday, 24 October

Following consultation with the HSE, Irish Water and Fingal County Council can confirm that the Boil Water Notice for customers supplied by Leixlip Water Treatment Plant remains in place. The EPA conducted an audit of the Leixlip Water Treatment Plant today (Thursday). Irish Water and Fingal County Council were on site to support the audit. The HSE were also present.

The test results of a water sample that was taken earlier in the week was found to be satisfactory and this result formed part of the audit process. The EPA will now assess the details of the audit and a meeting will be called tomorrow between the EPA, HSE, Fingal County Council and Irish Water to discuss the preliminary findings. At this meeting, the results of a second water sample will also be available and will form part of the discussions.

Our priority is to lift this notice as quickly as it is safe to do so

Yvonne Harris Head of Customer Operations said, “Irish Water acknowledge and understand the impact of this boil water notice on the 600,000 people affected and we sincerely regret the inconvenience. It is our priority to work with the HSE and the EPA to get the boil water notice lifted as quickly as it is safe to do so.”

“Working with our partners Fingal County Council we are endeavouring to ensure that the EPA and HSE can be confident in the water quality and in the workings of the plant. We are grateful to the EPA and the HSE for their efforts to support us in lifting this boil water notice as soon as it is safe to do so. Considerable work was done during the audit and we are grateful to all those who took part.”

“We would like to thank the public, media and elected representatives for continuing to share the news of the Boil Water Notice as it is essential that we reach as many people as possible.”

More information

Irish Water has contacted registered vulnerable customers who are affected by this Boil Water Notice to advise them.

Should customers have any queries regarding this Boil Water Notice they should contact us directly on our customer care helpline on 1850 278 278.

Check out our Boil Water Notice advice below.

Using water in a boil water notice

When to boil the water

  • Drinking 
  • Drinks made with water 
  • Preparation of salads and similar foods, which are not cooked prior to eating 
  • Brushing of teeth 
  • Making of ice
    • Discard ice cubes in fridges and freezers and filtered water in fridges
    • Make ice from cooled boiled water

What actions should be taken

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads).
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
  • When boiling water
    • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool
    • Cover and store in a refrigerator or cold place
  • Water from the hot tap is not safe to drink
  • Domestic water filters will not render water safe to drink 
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water 

HSE advice for making up infant formula

  • Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand
  • Prepare infant feeds with tap water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times.
  • Bottled water can also be used to make up infant formula but if it is used it should be boiled once and cooled. All bottled water, with the exception of natural mineral water, is regulated  to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated.
  • Ready-to-use formula that does not need added water can also be used.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Update: 10am on Thursday, 24 October

The Boil Water Notice remains in place today Thursday, 24 October. We are continuing to meet with the EPA and HSE to determine how soon the notice may be lifted.

We apologise for the disruption caused, please continue to follow the boil water advice below or visit our Boil Water Notice page.

Updates are available on Twitter @IWCare and you can also call our customer care helpline, open 24/7, on 1850 278 278.

Update: 4.30pm on Wednesday 23 October

In consultation with the HSE, Irish Water and Fingal County Council can confirm that the Boil Water Notice to protect the health of customers supplied by Leixlip Water Treatment Plant remains in place.

Issues with the treatment process at the Water Treatment Plant means that we cannot be certain that all of the water that left the plant and that is now in the network is safe to drink. These issues have now been resolved.  

Irish Water and Fingal County Council are investigating how the situation arose and are working to ensure it does not reoccur. The EPA will conduct an audit of the plant tomorrow afternoon (Thursday) and we will work to support this. 

Boil Water Notice impacting approximately 600,000

This Boil Water Notice impacts approximately 600,000 people supplied by the Leixlip Water Treatment Plant. The areas impacted include parts of Fingal; areas in Dublin City Council; parts of South Dublin County Council; parts of Kildare and Dunboyne in Meath.

Speaking about the Boil Water Notice, Yvonne Harris, Irish Water’s Head of Customer Operations said “Irish Water acknowledges and apologises for the impact and inconvenience caused by this Boil Water Notice to homes and businesses. Our number one priority is public health and the safety and well-being of our customers.

“We would like to reassure our customers that Irish Water’s drinking water and operational experts are working with our colleagues in Fingal County Council to resolve this issue as quickly as possible. Fingal Co Co, the HSE and Irish Water will be supporting the EPA in their audit of the plant tomorrow afternoon.

“This morning, during a meeting with the HSE we reviewed the test results and the impact of the Boil Water Notice. At the forefront of all discussions was the need to protect human health and that is why the Boil Water Notice will stay in place for now.

“We would like to thank the public, media and elected representatives for sharing the news of the Boil Water Notice as it is essential that we reach as many people as possible.”

More information

Irish Water has contacted registered vulnerable customers who are affected by this Boil Water Notice. If you have any queries regarding this Boil Water Notice, please contact us directly on our customer care helpline, open 24/7, on 1850 278 278. Updates are also available on Twitter @IWCare and on our Water Supply Updates section.

Update: 11am on Wednesday, 23 October

The Boil Water Notice remains in place. We don’t currently have a date or time for lifting the notice. We are meeting with the HSE and EPA this morning and will issue further updates when available.

We apologise to customers for the inconvenience. Please follow the advice below regarding using water during a Boil Water Notice or visit our Boil Water Notice page.

Updates are available on Twitter @IWCare and you can also call our customer care helpline, open 24/7, on 1850 278 278.

Tuesday 22 October 2019

Boil Water Notice issued to customers supplied by Leixlip Water Treatment Plant

Irish Water and Fingal County Council, following consultation with the Health Service Executive has issued a Boil Water Notice to protect the health of customers supplied by Leixlip Water Treatment Plant. The EPA have been informed. The Boil Water Notice has been issued with immediate effect for the entire supply as a precautionary measure following issues with the treatment process at the Water Treatment Plant which may have compromised the disinfection process which makes the water safe to drink.

The issues have now been resolved, but water is travelling through the system which is why the Boil Water Notice is being put in place.

Areas impacted

This Boil Water Notice impacts approximately 600,000 people supplied by the Leixlip Water Treatment Plant. The areas impacted include parts of Fingal, areas in Dublin City Council, parts of South Dublin County Council, parts of Kildare and Dunboyne in Meath. Irish Water acknowledges the impact and inconvenience caused by this Boil Water Notice to homes and businesses.

We would like to reassure our customers that our drinking water and operational experts are working with our colleagues in Fingal County Council to resolve this issue as quickly as possible. 

We're contacting all registered vulnerable customers affected

We are contacting all registered vulnerable customers who are affected by this Boil Water Notice to advise them. Updates are available on Twitter @IWCare. You can also call our customer care helpline, open 24/7, on 1850 278 278.

For more information, visit our Boil Water Notice page. Information from the HSE can be found at www.hpsc.ie

Dublin, Kildare, Meath

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