Supply returning to customers following operational issues at Stooke Water Treatment Plant

05 May 2023

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann and Tipperary County Council have completed works at the Stooke Water Treatment Plant following operational issues causing reduced capacity. 

The water treatment plant is now fully operational, with water supply having returned to the majority of customers. For customers still experiencing a water outage while networks refill, water tankers are being set up near Camus Stud Farm and in the Rock of Cashel carpark from 7pm this evening, 5th of May.

Colin Cunningham, Uisce Éireann, commented: “The operational issues at the plant impacted the amount of water we would normally supply to customers. The supply was supplemented by other schemes, however, some customers would have experienced disruptions to their supply. Uisce Éireann and Tipperary County Council worked throughout the week to resolve the issues as quickly as possible. Supply is expected to be returned to the remaining impacted customers this evening. However, if any customers do not have their supply returned by this evening, please contact us to report the issue. Uisce Éireann would like to apologise for any inconvenience that this outage may have caused.

Uisce Éireann understands the inconvenience when an outage occurs and thanks customers for their patience while we work to restore normal supply to impacted customers. The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please visit the Supply and Service Updates section of our website.

Uisce Éireann is responsible for the delivery of all public water and wastewater services in Ireland. We are committed to continuously upgrading and developing critical infrastructure to support the growth needed in housing and across our economy, while protecting the environment and safeguarding water supplies.