22 October 2015 Go back to News
Irish Water confirms increase in number of households paying and overall payments received during second billing cycle
Irish Water has today confirmed that 55% of customers had paid water charges at the end of the second bill cycle compared to 44% at the end of the first cycle. There has been a 24% increase in revenue between the two billing periods.
745,000 households paid during the second billing cycle, compared to 675,000 in the first. In total 830,000 households have now paid part or all of their bills, representing 55% of the customer base of 1.52m. We expect this number to grow as we go through future billing cycles.
“Almost 90% of those who paid the first bill also paid their second”, according to Elizabeth Arnett, Head of Communications and Corporate Affairs with Irish Water. “With all utilities, a proportion of customers miss paying a bill, so the propensity of those who have paid to continue paying seems very strong. More than 150,000 additional households who had not made any payment during the first billing cycle began to pay water charges during the second billing cycle with many paying both bills together. Total payments received during the second billing cycle are 24% higher than during the first billing cycle. €30m was paid in cycle 1, €38.4m in cycle 2, giving a total of €68.4m received to date.
“Over 230,000 customer have signed up to online account management and this is increasing all the time”, she continued. “We’ll be launching a new online tool in the coming weeks that allows metered customers to see their usage over time on a graph. More than 40% of these customers are already paying less than the capped amount.”
The utility also said that it had now repaired more than 1,000 customer side leaks under the free First Fix Scheme saving 18 million litres of water every day.
Irish Water Customers can find out more about the First Fix free scheme by calling LoCall 1890 448 448.