9,257 business customers in Roscommon to benefit from one point of contact for all their water queries

Irish Water will this week begin the process of taking in charge the administration of 9,257 business customer accounts in Co. Roscommon. The change will see responsibility for account administration for existing business customers in Co. Roscommon move to Irish Water from the Local Authority. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.

Business customers in Roscommon will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 9,257 business customers and other affected groups in the county directly, over the coming weeks. Bills will be issued from Irish Water directly, as they fall due.

Irish Water took over responsibility for providing public water services to business customers in January 2014. Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. Irish Water is now assuming responsibility for business billing administration as part of the overall transition of water services provision from Local Authorities.

Irish Water began the process of billing transfer on a phased basis in July 2016 and to date administration for 27 Local Authorities including Mayo, Sligo and Donegal have successfully been transferred to the utility. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact our Customer Care team on 1850 778 778 or 01 707 2827.

€10 million is being invested by Irish Water in extending the Lough Mask Reginal Water Supply Scheme to Ballinlough in Co Roscommon and Williamstown in Co Galway. This project will remove the 3,500 consumers in Ballinlough from the boil water notice currently imposed on their drinking water supply.

In North East Roscommon the boil water notice was lifted in September of last year. The scheme was placed on the notice two and a half years previous to this following the detection of cryptosporidium in the water supply. Irish Water installed a temporary water treatment plant at Lisheen Lake with an investment of €800,000.

However, this is a temporary solution for the interim period until such time as the permanent water treatment plant is commissioned and fully operational. Works on the permanent water treatment plant are scheduled for completion in 2017 following an investment of over €5 million.

€2.9 million is also being invested by Irish Water in upgrading the sewer system in Roscommon town. These are among the bigger projects being undertaken by Irish Water in Co Roscommon.

Elected representatives seeking further information from Irish Water in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives support desk.


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