Repairs were successfully completed during the night on one pump serving the Listowel Regional Water Treatment Plant, and it began pumping water to the plant at about 12.15am. Water is now being pumped to the treatment plant and on the basis that the reservoirs are being refilled, we expect that water will slowly return to homes and businesses across the impacted areas in Listowel, Tarbet, Moyvane, Knockanure, Lisselton, Finuge, Lixnaw and surrounding areas during today.

Irish Water and Kerry County Council worked throughout the day on Sunday and into the early hours of Monday morning to ensure the pump was repaired as quickly as possible. Replacement parts were made by EPS Group in Mallow. Engineers worked late into the night to carry out this complex emergency repair. Senior officials from Irish Water and Kerry County Council will continue to monitor the situation closely as water supply returns to homes and businesses. Work will continue on implementing a back-up pumping system so that we have the necessary resilience in place for securing the supply. We will be implementing a full replacement of these pumps as part of an upgrade programme and the timing of this replacement is being reviewed by Irish Water following this incident.

Irish Water and Kerry County Council thank the Civil Defence for their assistance throughout the outage as they distributed bottled water to vulnerable customers and assisted with the distribution of information leaflets to homes and businesses. Alternative water supplies were diverted to the local hospital, nursing homes and where possible to other businesses in the area.

Water tankers will continue to available at the following locations on Monday, 4 September until full service is restored to customers.  

  • Listowel – The Square and car park at Kerry County Council offices
  • Lisselton – Car Park at Lisselton Cross
  • Lixnaw – Church Car Park
  • Knockanure – Church Car Park
  • Finuge – Car Park at GAA Grounds
  • Moyvane – Community Centre

Customers who currently have a supply are asked to continue to conserve their supply. Our customer care helpline is open 24/7 and we would encourage any vulnerable customers who are not registered with us to contact us on 1850 278 278 for further information. Irish Water urges people to check in on neighbours and family, particularly the elderly at this time.

Details on the locations will be available on our website, on Twitter @IWCare and on the Kerry County Council social media accounts.

Irish Water and Kerry County Council apologise to customers for the inconvenience caused and thank them for their patience while crews worked to repair the pump.  Customers can contact our customer care helpline 24/7 on 1850 278 278 or visit our service and supply section for further updates. Irish Water and Kerry County Council thank the Civil Defence for their help throughout the water outage and EPS Group for their assistance in making replacement parts for the pump.


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