19 March 2015 Go back to News
Registrations to Irish Water over 1.2 million as 130,000 sign up in past month
Irish Water, Ireland’s national water utility responsible for providing and developing water and wastewater services throughout Ireland, has announced that a further 130,000 households have registered during the past month bringing the total number of validated households to 1.23million*.
Registrations are expected to accelerate in the coming weeks as customers and non-customers register with Irish Water ahead of Irish Water starting to issue bills in April. Registration is also necessary for householders to be eligible for the Government’s €100 Water Conservation Grant. The Minister for the Environment, Community and Local Government will announce the deadline by which households must register with Irish Water in order to be eligible for the grant in due course.
All principle private residences across the country are entitled to the Government Water Conservation grant – even those who are already paying for their own water supply (i.e. through a group water scheme or a private well) and waste water services, and are not customers of Irish Water. However 150,000 non-customers have yet to register their details with Irish Water to ensure they do not receive a bill and are validated to receive the conservation grant. The Water Conservation Grant is a separate payment, administered by the Department of Social Protection on behalf of the Minister for the Environment, Community and Local Government, and will not be deducted from bills issued by Irish Water.
Elizabeth Arnett, Head of Communications and Corporate Affairs at Irish Water, said; “As a start-up utility, our first billing cycle is an enormous milestone for us and for our 1.5 million customers. We are expanding our customer care team from 400 to 750 to guide consumers through this process and to ensure we deliver on our customer commitments. For those who are not customers and still wish to avail of the Government’s Water Conservation Grant, they should contact us as soon as possible to register their details and secure the Irish Water account number they will need. We expect call volumes to increase once billing starts, so we are issuing a timely reminder ahead of this.”
“We will begin sending out bills in April but due to the large volume of customers we will be doing this on a phased basis over an 8 week billing cycle. This means that some customers will not get a bill until June”, Ms. Arnett continued. “This process will be the same for the next billing cycle so customers can expect to get a bill from us approximately every 12 weeks” she explained.
Householders can visit our My Water page to register their details or call Irish Water on LoCall 1890 448 448. Further information on applying for the Government’s Water Conservation Grant is available at http://www.welfare.ie/en/pages/water-charges-and-your-water-conservation-grant.aspx .
*Of the 1.237million households registered 80%, or 990,000, are Irish Water customers which represents approximately 66% of the total customer base.