Reservoirs refilling and water expected to return to all areas over the course of the day

Following the successful completion of repairs to a pump serving the Listowel Regional Water Treatment Plant, reservoirs are now refilling and water is gradually returning to homes and businesses in Listowel, Tarbert, Moyvane, Knockanure, Lisselton, Finuge, Lixnaw and surrounding areas.

It is anticipated that all affected areas will see their water supply returning over the course of the day.

As the water returns, it may appear low in pressure at first but it should build back up over a number of hours. There may be some slight discolouration of the water but this can be cleared by running the cold kitchen tap. There is also a possibility that some domestic water systems may become airlocked. Information on how to deal with airlocks is available in our questions and answers section.

Senior officials from Irish Water and Kerry County Council will continue to monitor the situation closely as water supply returns to homes and businesses. Work will continue on implementing a back-up pumping system so that we have the necessary resilience in place for securing the supply. We will be implementing a full replacement of these pumps as part of an upgrade programme and the timing of this replacement is being reviewed by Irish Water following this incident.

Water tankers will continue to be available at the following locations throughout the day until full service is restored to customers.  

  • Listowel – The Square and car park at Kerry County Council offices
  • Lisselton – Car Park at Lisselton Cross
  • Lixnaw – Church Car Park Knockanure – Church Car Park
  • Finuge – Car Park at GAA Grounds
  • Moyvane – Community Centre

Irish Water and Kerry County Council thank the Civil Defence for their assistance throughout the outage as they distributed bottled water to vulnerable customers and assisted with the distribution of information leaflets to homes and businesses. Alternative water supplies were diverted to the local hospital, nursing homes and where possible to other businesses in the area.

Customers who currently have a supply are asked to continue to conserve their supply. Our customer care helpline is open 24/7 and we would encourage any vulnerable customers who are not registered with us to contact us on 1850 278 278 for further information. Irish Water urges people to check in on neighbours and family, particularly the elderly at this time.

Details on the locations will be available on our website, on Twitter @IWCare and on the Kerry County Council social media accounts.

Irish Water and Kerry County Council apologise to customers for the inconvenience caused and thank them for their patience while crews worked to resolve this issue.  Customers can contact our customer care helpline 24/7 on 1850 278 278 or visit www.water.ie for further updates. Irish Water and Kerry County Council thank the Civil Defence for their help throughout the water outage and EPS Group for their assistance in making replacement parts for the pump.

Kerry

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