20 October 2017 Go back to News
Irish Water continues work to restore full supply to customers affected by Storm Ophelia
Irish Water is working to restore water and wastewater services across the country. Find out the latest updates in your area.
Customers without water reduced to 2,300 (down from peak of 109,000) as Irish Water continues to work to restore full supply
Irish Water, working closely with the ESB and the local authorities has made significant progress in getting drinking water back to those affected by Storm Ophelia. From a peak of 109,000 customers without drinking water, this has now been reduced to 2,300 customers. Those affected customers are on small schemes including; nine schemes in Cork affecting 488 people; 12 schemes in Waterford affecting 533 people; 5 schemes in Wexford affecting 757 people; and one scheme in Kilkenny affecting 500 people. There are still 100 customers at risk of losing drinking water on one scheme in Tipperary.
Working with the local authorities we have deployed 50 generators that are keeping water flowing for 51,000 customers.
Wastewater plants were also affected by power outages with 148 going off-line. Conscious of the very serious potential impact on receiving waters, Irish Water worked with the ESB to prioritise sites for reconnection, moved generators to other sites and tankered waste away where possible. There are now nine wastewater schemes left without power and we are working to bring these back on line as soon as possible.
As Storm Brian approaches, the Irish Water Crisis Management Team will continue to meet and resources such as generators, water tankers and bottled water for vulnerable customers will remain in place in those counties expected to be affected. Irish Water will continue to work closely with the ESB and the local authorities to minimise the impact for customers where we can.
Irish Water, working in partnership with Carlow County Council, would like to advise customers that all of our treatment plants have full power restored and it is business as usual.
Irish Water would like to thank ESB Networks locally for their hard work in restoring power to our plants and helping us to ensure that the effects of Storm Ophelia on our customers in Co Carlow were resolved as quickly as possible.
Irish Water would also like to thank the water services staff in Carlow County Council for their hard work and diligence during this storm event.
Irish Water is continuing to work with the ESB and Cork County Council to restore water supply to all customers in Co Cork in the wake of Storm Ophelia.
Cork and Waterford were the counties most badly impacted by outages due to the storm. At its peak there were 109,000 customers across the country without water. This has now been reduced to less than 24,000, approximately 12,000 of whom are in Cork.
To meet the demands of those plants without power Irish Water, working with Cork County Council, has been sourcing generators and putting them in place to get treatment plants back up and running.
At present, 26 generators are being used to power water treatment plants across the Southern region, serving a population of 90,000.
In the past 24 hours, supply has been restored in a large number of areas in Cork, including Cobh, Leap, Cloyne, Kealkill and Doneraile.
Irish Water, working in partnership with Kilkenny County Council, would like to advise customers that all of our treatment plants have full power restored and it is business as usual.
Irish Water would like to thank ESB Networks locally for their hard work in restoring power to our plants and helping us to ensure that the effects of Storm Ophelia on our customers in Co Kilkenny were resolved as quickly as possible.
Irish Water would also like to thank the water services staff in Kilkenny County Council for their hard work and diligence during this storm event.
Irish Water, working in partnership with Waterford City and County Council, has restored water supply to a number of schemes across the county over the past 12 hours, including Stradbally, Liskealty, Kilbrien, Joanstown and Deelish-Ballinacourty. This has reduced the number of customers without water in the county to approximately 530.
Water pressure may remain low in these areas throughout the day as flows return to normal in the system. As water returns, it may be cloudy or discoloured. If this happens, customers are advised to run the cold tap until it runs clear.
In other locations in Waterford where it is taking longer to restore water supply, tankers or supplies of bottled water are being deployed to assist the communities. Alternative water supplies have been set up at the following locations but these are being stood down as mains water supply returns to the localities:
- Strancally school
- Ballycurrane school
- Faha pumphouse
- Tooraneena church
- Killbrien church
- Stradbally village
- Carrigeen GAA club
- Monadiha, Rathgormack
- Tallow GAA pitch
- Ballymoate (later this afternoon)
- Kilmore/Kilbeg (later this afternoon)
Customers can also get updates on the status of their supplies at 1850 278 278.
Boil Water Notices remain in place for the Knockalisheen, Modeligo, Carrowgarriff, Ballysaggart, Clashmore, Garravoone, Castlereagh and The Nire supplies as a precautionary measure. Irish Water, working with the HSE, will continue to monitor these supplies and work to restore them to compliance as quickly as possible.
Irish Water is grateful for the commitment of its staff and those of the local authority and the ESB who are working to address the issues arising from the storm as quickly as possible. We also thank our customers for their patience while we work to restore normal water supplies across the county.
Planned water shut offs to restore water levels in Ballany reservoirs on Friday, 20 and Saturday 21 October from 9pm to 7am following Storm Ophelia
As a result of Storm Ophelia, the water levels in the Ballany high and low reservoirs are very low following the disruption to water production at the Ballany Water Treatment Plant earlier this week. To enable the water levels in the reservoirs to replenish, Irish Water and Westmeath County Council have confirmed that temporary night time shut offs will be in placed on Friday, 20 and Saturday, 21 October from 9pm to 7am. It is necessary to shut off the water supply to allow the levels in the reservoirs to rise and to avoid further disruption to customers. The water supply from the main reservoirs to Castlepollard, Delvin, Fore, Coole, Raharney, Clonmellon and Ballinlough will be shut off. Customers in these areas may experience low water pressure or a loss of water during the shut off period. Until the water levels in the reservoirs has been restored to normal levels we are asking customers on the public water network in these areas to conserve water as much as possible.
We apologise to customers for any inconvenience caused and thank them for their patience while the shut off measures are in place. Customers can contact our customer care helpline which is open 24/7 on 1850 278 278. You can also view our Supply and Service section for the latest information in your area.
Irish Water’s Top Tips for Conserving Water
- Leak free: Check that your home is leak free. Check for running overflows and fix any dripping taps, cisterns or pipes.
- Don’t let the tap run: Brushing your teeth with the tap running can use up to a staggering 6 litres per minute. Brushing your teeth with the tap off will use a more modest 1 litre of water.
- Shower vs. Bath: The average bath uses 80 litres of water compared to an average shower using 49 litres in seven minutes. Switch your bath to a shower for a massive water saving.
- Less time: With the average shower using 7 litres of water per minute by turning your five minute shower into four minutes, you could save up to 7 litres of water per day!
- Fully loaded: Always ensure your dishwasher and washing machines are fully loaded. A modern washing machine uses approximately 65 litres of water per cycle while a dishwasher uses 20 litres. By ensuring they are fully loaded, not only will you conserve water but you will also reduce your energy bills.
- Don’t flush it all away: A third of all water used in the home is flushed down the toilet. Some larger cisterns can continue to work effectively with a smaller flush. Place a displacement device into the cistern (out of the way of moving parts) to save water.
- Don’t forget to collect: Rainwater is excellent for your garden. Collect it in a water butt from your gutters but always make sure to securely cover the large container for safety.
Irish Water, working in partnership with Wexford County Council, is continuing to restore water supply to the remaining communities across the county impacted by Storm Ophelia.
Over the past 24 hours, water has been restored to the remainder of Wexford Town and Environs, Ferns and Marshalstown. Supply is also returning this evening to the area served by the Ballycullane Pumping Station, including Duncannon, Ramsgrange, Ballyhack and Arthurstown. This has reduced the number of people without water to approximately 1,000 across the county.
Some customers may continue to experience low or intermittent pressure for a period of time as flows return to normal throughout the system. Similarly, should customers notice changes in the quality of their water, such as a dirty or cloudy appearance, they are advised to run the cold tap until it runs clear.
A number of sites are being powered by generators until mains electricity supply is restored. In other sites, where the mains electricity supply has not returned or generators have not yet been sourced, alternative water supplies have been put in place.
Tankers or standpipes are currently in place at the following locations:
- Ballycullane Village
- Clongeen School
- Ramsgrange NS
- Bannow Community Centre
- Terrerath Church
- Glynn Church
- Foulkesmills Post Office
- Boolavogue Church
- Monamolin Church
- Oulart, opposite church
The locations of these alternative water supplies may change subject to demand and as local supplies come back online. A live tracker of tanker locations is available on our tanker location map.
Customers can also get updates on the status of their supplies at 1850 278 278.
Irish Water thanks the local authority staff, the ESB and the volunteers from Wexford Civil Defence who have helped distribute these alternative water supplies. We also thank our customers for their patience while we work to restore normal water supplies across the county.