Irish Water been made aware of emails being sent to customers and non customers of Irish Water appearing to come from noreply.notification.water.ie@ospcs.com, mailer@elasticemail.com and possibly other email addresses. This email contains a fraudulent link to a website that asks the recipient to log into a ‘My Water’ account to complete annual account maintenance. The email and websites are not Irish Water emails or websites.
Irish Water is advising anyone who receives these emails to delete them immediately. Do not reply or click on the link provided. Do not provide personal or financial details.
Irish Water will never ask customers for financial information in this way and customers should always delete emails requesting this information.
If you suspect that you've responded to a phishing email with personal or financial information from this or any email, take the following steps to minimise any potential damage:
- Change the information you've revealed e.g. Change any passwords or PINs on the account or service that you think might have been compromised
- Contact your bank or the service provider directly
- Routinely review your bank and credit card statements for unexplained charges or enquiries that you didn't initiate
- Contact the authorities. The Garda Bureau of Fraud investigation is Ireland's national fraud and internet crime reporting centre.
Irish Water wishes to reassure customers that there has been no breach of Irish Water security systems. Customer details on Irish Water's database are secure and have not been compromised.
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