Irish Water today (Friday, July 15th) held a briefing clinic for Monaghan County Councillors on the upcoming changes in the administration of business customer accounts in the county. The briefings were available to the councillors as part of the quarterly Irish Water Monaghan Councillor Clinics. The change will take place on a phased basis by Local Authority. This process begins in July with Meath, and Monaghan business accounts will be transferred to Irish Water from July 27.

The change will see responsibility for account administration for existing business customers in Monaghan move to Irish Water from the Local Authority. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place. Business customers in Monaghan will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 2,500 business customers and other affected groups in Monaghan directly, once the transition takes place. Bills will be issued from Irish Water directly, as they fall due, from quarter three 2016.

Irish Water took over responsibility for providing public water services to business customers in January 2014.  Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. A process is now beginning to transfer this billing process to Irish Water as part of the transition of water service delivery from Local Authorities to Irish Water.

Irish Water is investing almost €5 million in infrastructure projects across Monaghan. As part of the €3.6 million Monaghan Water Mains Rehabilitation Project 8,000 customers will benefit from improved supply due to the replacement of 4.8km of water mains and the addition of 3.2km of new mains. These works are due for completion in early 2019.

Other projects include:

  • A new sludge dewatering unit at Monaghan Wastewater Treatment Plant due for completion in December 2016 with an investment of €340,000.
  • An upgrade to the flow monitoring and sampling infrastructure to the county’s waste water treatment plants with phase one due for completion in August 2016. Total investment is €250,000.
  • An upgrade to Threemilehouse Waste Water Treatment Plant due to commence in January 2017 and works to be completed in August 2017, with an investment of €250,000.
  • An upgrade to the Togan and Clones Water Treatment plants due to commence in March 2017 and set for completion in August 2017 with an investment of €140,000.
  • An upgrade to Clones Waste Water Treatment Plant with works planned to commence in April 2017. Total investment of €245,000.

Irish Water will begin the process of billing transfer on a phased basis from mid-July. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1850 778 778 or 01 707 2824.


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