7,233 business customers in Co. Mayo to benefit from one point of contact for all their water queries

Irish Water has this week begun the process of taking in charge the administration of 7,233 business customer accounts in Co. Mayo. The change will see responsibility for account administration for existing business customers in Mayo move to Irish Water from the Local Authority. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.

Business customers in Mayo will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 7,233 business customers and other affected groups in Co. Mayo directly over the coming weeks. Bills will be issued from Irish Water directly, as they fall due, from March onwards.

Irish Water took over responsibility for providing public water services to business customers in January 2014. Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. Irish Water is now assuming responsibility for business billing administration as part of the overall transition of water services provision from Local Authorities.

Irish Water began the process of billing transfer on a phased basis in mid-July and to date administration for 24 counties including Leitrim, Donegal, Cavan and Monaghan have successfully been transferred to the utility. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact our customer care team on 1850 778 778 or 01 707 2827.

In Mayo, Irish Water is currently progressing work on a number of key water infrastructure projects including the extension of the Lough Mask water supply to Williamstown in Co. Galway and Ballinlough in Co. Roscommon. This represents a €10 million investment by Irish Water. A separate upgrade project is under construction at the Lough Mask Water Treatment Plant to ensure availability of water to extend supply to these areas, which will be completed during summer 2017. In Belmullet, works are progressing on the €9 million sewerage scheme which involves the construction of a new wastewater treatment plant along with wastewater network rehabilitation works in the town and the construction of two new pumping stations.

Elected representatives seeking further information from Irish Water in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives' support desk.


Back to the top