31 January 2018 Go back to News
Refunds process to begin winding down as 95% of cheques issued
Final appeal to be made over coming weeks
Irish Water will begin winding down the domestic refunds process as 95% of cheques have been issued to customers since late November. Over the coming weeks we will make a final appeal to customers who have yet to receive their domestic water charges refunds to update their details either via the Refunds section or by calling 1850 778 778.
According to Head of Customer Operations for Irish Water Eamon Gallen, the response of customers to appeals to update their details has been considerable.
“As the refunds process comes to an end, we are pleased that over 95% of refund cheques have been issued with the assistance of our customers. Our refunds page on the Irish Water website had almost half a million hits, our call centre dealt with over 90,000 calls and over 90% of those were to up-date personal or account details.
While the response from the public has been considerable, we still have outstanding accounts where incomplete addresses or accounts registered, for example, as ‘The Occupier’ meaning that we cannot issue the cheque which must go to a named account holder.
Customers who have yet to receive a cheque urged to call 1850 778 778
Anyone who has yet to receive a cheque from us for the refund of their domestic water charges should contact us urgently on 1850 778 778. Correspondence addresses can also be checked and updated via our Refunds section. We will be running advertisements on radio and online over the coming weeks to remind customers to contact us if they are due a refund and have not yet received it.
We would like to thank those customers who contacted us for doing so and we are pleased that we exceeded our targets in getting cheques issued before Christmas. There are only a minority of cheques left to issue and we want to ensure that we can get them to the appropriate people as quickly as possible.”
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