Approx. 10,000 business customers to benefit from one point of contact

Irish Water has this week begun the process of taking in charge the administration of 10,000 business customer accounts in County Galway. This does not include business accounts in Galway City which have already been taken in charge by Irish Water.

The change will see responsibility for account administration for existing business customers in County Galway move to Irish Water from the Local Authority. Charges for business customers, credit terms and the frequency of billing will remain unchanged while this transition is taking place.

Business customers in County Galway will now have a single point of customer contact for all queries in relation to water supply, wastewater treatment and business account management. Irish Water will contact all 10,000 business customers and other affected groups in the county directly, over the coming weeks. Bills will be issued from Irish Water directly, as they fall due

Irish Water took over responsibility for providing public water services to business customers in January 2014.  Before this, Local Authorities billed businesses for water services provided to them and they have continued to issue bills on behalf of Irish Water on an interim basis since then. Irish Water is now assuming responsibility for business billing administration as part of the overall transition of water services provision from Local Authorities.

Irish Water began the process of billing transfer on a phased basis in July 2016 and to date administration for 27 Local Authorities including Mayo, Limerick and Galway City have successfully been transferred to the Utility. Prior to bills being issued, Irish Water will contact customers directly in each county to explain what is happening. Any customer with a query in relation to the process can contact Irish Water on 1850 778 778 or 01 707 2827.

In November 2015, Irish Water announced an investment of €36 million in water infrastructure and €58 million in wastewater infrastructure across Galway. In 2016 alone, seven boil water notices were lifted on water supplies in Co Galway which benefitted 22,834 people who no longer have to boil their water before consumption making Galway a boil water notice-free zone.

Elected representatives seeking further information from Irish Water in relation to how the administrative change will affect business customers in their constituency should contact our dedicated elected representatives support desk.


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