Irish Water is advising customers of high call volumes at their call centre this week due to customers contacting the utility to pay their bills as the second billing cycle nears conclusion. Significant numbers of customers are also contacting Irish Water to find out their account number to allow them to apply for the Department of Environment’s Water Conservation Grant that is being administered by the Department of Social Protection.

Eamon Gallen, Head of Customer Operations at Irish Water said, “Call volumes increased significantly at the call centre last week and we have increased our staffing to deal with these extra queries. Customers are experiencing longer than usual wait times at the busiest periods so we are encouraging them, where possible, to use either the automated payment option, the over the counter payment options or to use our online account management to pay their bill and manage their account online”. 

Any customers who are trying to contact us to find out their account number to apply for the water conservation grant should check either of the 2 bills they have received to date as the account number is printed on top of each bill. Customers already using online account management can also log on to their account to find their account number. We are doing what we can to deal with the extra call volumes and ask customers to bear with us at this busy time”, Eamon concluded.

Any householder with general queries in relation to the water conservation grant should log on to or call the water grant call centre on Telephone: 0761 087 890 (9am-5pm, Monday to Friday) Locall: 1890 100 043 (9am-5pm, Monday to Friday).

Irish Water Customers with any account queries can call 1890 448 448 or view our online questions & answers.

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