Irish Water, Ireland’s national water utility responsible for providing and developing water and wastewater services in Ireland, has confirmed today that 46% of payments have been received for its first billing cycle. €30.5m was received in the first billing cycle for drinking water and wastewater services provided by the public utility and 675,000 households are paying water charges. Customer engagement levels are very high with 540,000 calls being made to the customer contact centre during the 12 week billing period.

Elizabeth Arnett, Head of Communications and Corporate Affairs with Irish Water said, “675,000 households are now paying water charges meaning that nearly 2 million people are living in homes that pay for water services supplied by Irish Water. Payment received for the first billing cycle, at over €30.5m, is 46% of €66.8m due and payments for the first bill are still coming in.”

“Typically, in well established UK water utilities, customers take an average of 3 months to pay a water bill. No reminders have been issued to our customers and yet we have a payment rate that is broadly in line with what would be expected for a new utility sending out a new bill for the first time. This represents a solid start for Irish Water”, Elizabeth Arnett said.

“Irish Water’s contact centre has dealt with more than half a million calls in the last 12 weeks. Customers are contacting us to pay, to update personal information, and with questions about their bill. Any customers who have a genuine difficulty paying their bill should contact us to arrange payment terms. We have a range of flexible ways in which people can pay in amounts starting from €5”, Elizabeth Arnett explained.

The second billing cycle for domestic drinking water and waste water services is now underway and will involve reading of 640,000 meters. Irish Water has confirmed almost 40% of metered customers will pay less than the capped charge of €65 or €40 depending on their household size.

Households who have not yet engaged with Irish Water should contact the utility on LoCall 1890 448 448 to ensure the correct tariff is applied to their bills and that any additional allowances are claimed for each household. Households not on the public service network should also contact Irish Water to ensure they do not receive a bill from the utility.

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