Refunds to be issued to approximately 990,000 customers beginning when necessary legislation is passed

Once legislation is passed, the refunding of Domestic Water Charges will begin. Irish Water is appealing to those customers who paid but who have since changed address to update their details over the coming weeks.

Following the recent Government policy decision, Irish Water will refund Domestic Water Charges to approximately 990,000 customers over the coming months. A cheque for the total amount paid will begin as soon as the necessary legislation is passed and funding is provided by Government. In order to refund Domestic Water Charges with minimum delay, there is no application or registration process. It is important that customers who have moved since receiving their last bill update their details now so that the cheque is posted to the correct address. The quickest way to do this is to call Irish Water on 1850 778 778. Lines are open Monday to Friday from 9am to 5:30pm.

Irish Water is planning to refund the majority of customers before the end of the year. It is therefore essential that customers who have moved provide a current postal address to ensure there is no delay in receiving their refund cheque.  Speaking in advance of the refunds being issued, Head of Customer Operations with Irish Water, Eamon Gallen, said “Issuing refunds to 990,000 households presents a significant challenge. Our priority is that the process is as efficient and straightforward as possible for our customers. Crucially however, we are reliant on them telling us if their details have changed since the last time they contacted us. We encourage anyone who has moved or changed their personal details to contact us as soon as possible to provide up to date information. It is inevitable that some refunds could be delayed if information is not updated but our primary focus is that the process is as simple as possible from a customer point of view. Irish Water has already completed a substantial amount of work to prepare for the issuing of refunds so that we will be ready to implement the process as soon as we are advised by Government that we can begin.”

Over the coming weeks Irish Water will also be engaging with key stakeholder groups to advise them how the refunds process will work and to ensure that the needs of any vulnerable customers are taken into account.

For more information, please visit our Refunds section which will be updated over the coming weeks as the process begins.

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