Customers in Galway urged to turn off taps, report leaks and conserve water

Irish Water working in partnership with Galway County Council would like to advise customers on the following public water supplies that restrictions will be in place again tonight to allow reservoirs replenish and to ensure water supply tomorrow: Eyrecourt/Laurencetown/Clonfert, Tír an Fhia, Carraroe (supply being maintained in the village and to the nursing home), Williamstown, Moylough, and Clonbur/Cornamona.
Restrictions to water supplies are necessary where demand is outstripping supply so reservoirs have the opportunity to replenish over night and therefore ensuring customers receive a water supply during the day.
Customers are being asked to conserve water by turning off taps, both inside and outside, limiting usage of washing machines and dishwashers where possible and taking showers instead of baths, to avoid reservoirs emptying and water pressure to homes and businesses being affected.
Approximately 3,000 customers in the Eyrecourt, Laurencetown, Kiltormer and Clonfert areas were without a water supply today. 
Water supply should return to Eyrecourt and Laurencetown villages this evening. It is also expected to further extend this into the rural areas from tomorrow.
Irish Water urges people in these areas to conserve water and check for leaks on their premises once supply returns as consumption had increased by 50 per cent prior to the outage, and this is unsustainable.
Water supply will be maintained to Ballinasloe town and Portiuncula Hospital. A number of leaks in the town have been repaired today to allow further water to be diverted to the rural areas tomorrow.
Alternative water supplies are available in Eyrecourt, Laurencetown, Clonfert and Kiltormer and bottled water was distributed to vulnerable customers who have self-registered with Irish Water. 
Alternative supplies are available at the following location:

  • The Square, Eyrecourt.
  • The Community Hall Laurencetown, Clonfert Church and Kiltormer Church.
  • Kiltormer Nursing Home will also be attended to.
  • Bottled water was delivered to Eyrecourt, Kiltormer and Laurencetown yesterday afternoon.

Irish Water makes every effort to ensure that the alternative drinking water supply provided, including the tanker/bowser, and dispensing tap, are adequately disinfected. However, as it is not practical to provide sterilised containers for the public to transport drinking water from the tanker to their homes and we cannot guarantee that any containers used by the public do not negatively impact or contaminate the drinking water. Therefore people are advised to boil this water before use.
In Carraroe night time restrictions will continue over the coming days. This water supply is suffering major issues and water will be rotated around the scheme. Areas in Camus and Bealandangan which have had very limited supplies in recent days should receive better water pressure this evening. 
Irish Water leak detection crews are visiting domestic customers in Carraroe and Moycullen over the coming days, where high usage has been identified, to request them to avail of the First Fix Free scheme and we would appeal to customers to take advantage of this offer.
A number of leaks have also been repaired in Carraroe and Rós Muc this week.
Restrictions will be eased over the coming days in Tully and Letterfrack. Supply will be on for the full daytime period and the situation is improving.
Some customers are receiving no supply in Tír an Fhia. Leak detection efforts are continuing overnight on this scheme. Bottled water was delivered to customers who are without any supply in higher areas today and further supplies of bottled water have been left in Lettermore and Carraroe. 
Restrictions will be in place in Moylough again tonight due to excessive demand on the scheme.  
Leak repairs are still being undertaken in Williamstown. High leakage on customers’ properties is also being addressed. Supply will continue to be rotated to customers in the area over the coming days and customers will experience intermittent disruptions and/or loss of supply.
Across Galway there are issues with high demand. Irish Water is appealing to customers to turn off taps and check for leaks on their own properties and in holiday homes and unoccupied premises and to report them to Irish Water’s customer care helpline on 1850 278 278. Irish Water is appealing to any customers with external taps to ensure that these are securely turned off as we try to protect the levels of our reservoirs and secure drinking water for local communities. A continuous flow from an external tap over a 24 hour period could use the equivalent of the daily water usage of 40 households.
Irish Water working in partnership with Galway County Council would like to apologise to customers for the inconvenience this is causing and assures customers that repairs will be completed as soon as possible. Irish Water would also like to thank the local authority staff for their heroic efforts in keeping water supplies running in very difficult conditions.
Once further information is available we will issue another update. Updates will also be posted to our Service and Supply section of Irish Water’s website.

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