Customers in Galway urged to turn off taps, report leaks and conserve water

Irish Water working in partnership with Galway County Council will be assessing water supply schemes across the county today to monitor usage levels which will inform decisions about which supplies need to be restricted overnight. By restricting schemes where demand is outstripping supply, reservoirs have the opportunity to replenish over night and therefore ensuring customers receive a water supply during the day.

Customers are being asked to conserve water by turning off taps, both inside and outside, limiting usage of washing machines and dishwashers where possible and taking showers instead of baths, to avoid reservoirs emptying and water pressure to homes and businesses being affected.

Night time restrictions will continue in Carraroe

In Carraroe night time restrictions will continue over the coming days. This will be managed locally to ensure water supply is rotated around the scheme. Irish Water would like to thank Galway Fire Brigade and the local fire service for distributing bottled water to vulnerable customers in Carraroe who have registered with Irish Water.

A repair crew returned to Inishbofin this morning (Sunday) to carry out further repairs to a mechanical fault at the plant. The plant is in production with limited capacity. There will be water restrictions in place tonight. Customers on the island are urged to conserve water. Bottled water was delivered to the island yesterday.

Demand has increased significantly once again on the Tully and Letterfrack supplies and last night’s restrictions will continue until this afternoon to allow the reservoirs refill. There will be more restrictions on this scheme tonight.

Customers in Tir an Fhia receiving intermittent supply

Customers in Tir an Fhia are receiving intermittent supply due to issues at the water treatment plant. There will be further restrictions on this supply as a result. Repairs are currently being carried out at the plant. Customers are urged to conserve water as much as possible.

Night time restrictions were imposed on the Carna/Kilkieran, Roundstone, and Rós Muc water supplies last night from 10pm until 9am this morning. Unprecedented demand due to taps being left running is causing reservoir levels to drop. This scheme will be monitored throughout the day and a decision on further restrictions will be taken this evening.

Leak repair crews are still trying to find a leak in Williamstown which is causing a major water supply issue in the town. Supply will be rotated to customers in the area over the coming days and customers will experience intermittent disruptions and/or loss of supply.

 Issues with high demand across Galway

Across Galway there are issues with high demand. Irish Water is appealing to customers to turn off taps and check for leaks on their own properties and in holiday homes and unoccupied premises and to report them to Irish Water’s customer care helpline on 1850 278 278.

Irish Water is appealing to any customers with external taps to ensure that these are securely turned off as we try to protect the levels of our reservoirs and secure drinking water for local communities. A continuous flow from an external tap over a 24 hour period could use the equivalent of the daily water usage of 40 households.

Number of areas experiencing low pressure

The following areas are experiencing low pressure and/or loss of supply due to an increase in demand and some issues at treatment plants: Kilkerrin/Moylough, Mountbellew, Dunmore/Glenamaddy, Ahascragh, Ballinasloe and Tuam.

Irish Water working in partnership with Galway County Council would like to apologise to customers for the inconvenience this is causing and assures customers that repairs will be completed as soon as possible. Irish Water would also like to thank the local authority staff for their efforts in keeping water supplies running in very difficult conditions.

Do you have frozen or burst pipes?

For information on dealing with frozen or burst pipes, visit our dedicated support page.

Once further information is available we will issue another update. Updates will also be posted to our Supply and Service section.


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