Adverse weather and resulting operational issues led to supply interruptions

Irish Water and Tipperary County Council have now restored water supply to customers in Clonmel who were affected by supply disruptions over the weekend due to a number of separate issues in the town. We would like to apologise to customers for the inconvenience caused by these interruptions and thank them for their patience as we worked to resolve them.

Customer care

Irish Water works in partnership with Tipperary County Council to safeguard water supplies for customers throughout Co Tipperary. As part of this our customer care line (1850 278 278) is open to deal with queries or customer concerns 24-hours-a-day, seven days a week. When we become aware of an operational issue at any time, including weekends, we will take appropriate action to restore water supply as quickly as possible. As with any live operational issue, the time required to address it can vary depending on the nature of the problem.

Crews were on the ground in Clonmel throughout the weekend

Crews were on the ground in Clonmel throughout the weekend dealing with a number of separate issues associated with adverse weather and resulting operational issues which led to water supply outages in a number of different parts of the town. Experts from Irish Water and Tipperary County Council worked closely together to address what were very complex issues impacting on the water supply.

Should any customer continue to have issues with their supply, they can contact the Irish Water customer care line at 1850 278 278.

Irish Water are committed to safeguarding our water for your future. Further information can be found on our Water Supply Updates map.

Background

Clonmel Town and surrounding area is served by a combination of ground and surface water sources, with Water Treatment Plants at Monroe (ground water), Glenary (surface water) and Poulavanogue (surface water). 

Heavy rain last Thursday night and Friday affected incoming water quality serving Poulavanogue Water Treatment Plant, and the plant had to be turned off on Friday. Glenary remained fully operational throughout the adverse weather, and parts of the town and area normally served by Poulavanogue were switched to supply from Glenary Treatment Plant.  This resulted in intermittent service and reduced pressure to some customers as the system filled.

Works were carried out at Poulavanogue treatment plant to return the plant to normal service and water was reintroduced to the system early on Tuesday morning. However further issues occurred with airlocks which affected supply to parts of Clonmel town centre which required further remedial work. In the meantime we continued to supplement the supply from Glenary Water Treatment Plant to maintain supply to the majority of customers. 

Separate arrangements were made to provide a water supply to the Mountain Road area and alternative water supplies were made available at Hillview in the Mountain Road area while the supply was being restored.
Separately there was a pump failure serving the Giantsgrave strategic reservoir on the Monroe Scheme, which occurred on Sunday. The pumps were repaired as quickly as possible once we became aware of the issue. However during the course of the repairs the reservoir emptied, leading to outages affecting customers in the Cashel Road & Northern Area of Clonmel. It took some time for reservoir levels to recover and a normal supply to be restored to affected customers.

Ongoing Investment

In addition to addressing day-to-day operational issues, Irish Water is also investing in capital upgrades to address the most critical issues impacting on water supply. Due to a lack of investment over many years, much of Ireland’s water treatment and supply network is in need of upgrading and it will take sustained investment over many year to bring it up to an adequate standard. To date we have made significant investments throughout the country and in many areas of Co Tipperary.

Irish Water are committed to safeguarding our water for your future. Further information on projects in Tipperary can be found our Projects and Plans section.

Update on Tuesday 14 August

Adverse weather and resulting operational issues led to supply interruptions

A period of adverse weather and resulting operational issues led to supply interruptions over recent days in Clonmel Town and surrounds. Irish Water would like to apologise to customers for any interruptions and assure them we have been actively working with Tipperary County Council to restore full service. We are working towards having full supply returned to all customers later this evening.
Clonmel Town and surrounding area is served by a combination of ground and surface water sources, with Water Treatment Plants at Monroe (ground water), Glenary (surface water) and Poulavanogue (surface water). 

Heavy rain last Thursday night and Friday affected incoming water quality serving Poulavanogue Water Treatment Plant, and the plant had to be turned off on Friday. Glenary remained fully operational throughout the adverse weather, and parts of the town and area normally served by Poulavanogue were switched to supply from Glenary Treatment Plant.  This resulted in intermittent service and reduced pressure to some customers as the system filled.

Works are ongoing at Poulavanogue treatment plant

At present works are ongoing at Poulavanogue treatment plant to return the plant to normal service. Water was reintroduced to the system early this morning. However issues occurred with airlocks which affected supply to parts of Clonmel town centre. These issues have now been resolved and the intention is to reintroduce water to the network from Poulavanogue later this evening. When the water is reintroduced, customers may experience reduced pressure which is a result of air locks that may arise in the system. Crews will work on the network late tonight and early tomorrow morning to release any air locks that may arise. It is anticipated that normal service will be fully restored by tomorrow morning.  In the meantime we are continuing  to supplement the supply from Glenary Water Treatment Plant to maintain supply to the majority of customers. 

May take some time for normal supply and pressure to return

Water is also being introduced to the Mountain Road area from 3.30 pm today (Tuesday). However it may take some time for normal supply and pressure to return. Alternative water supplies have been made available at Hillview and at Mountain Road and will remain in place until a full supply is restored.

Separately there was a pump failure serving the Giantsgrave strategic reservoir on the Monroe Scheme, which occurred on Sunday. The pumps have been repaired. However during the course of the repairs the reservoir emptied, leading to outages affecting customers in the Cashel Road & Northern Area of Clonmel. Reservoir levels are recovering and a normal supply should now be returning to all customers.
Should any customer continue to have issues with their supply, they can contact the Irish Water customer care line at 1850 278 278.

Irish Water are committed to safeguarding our water for your future. Further information can be found on our Water Supply Updates map.

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