7 March 2018 Go back to News
Donegal water supplies returning to normal following Storm Emma but customers urged to continue conserving
Irish Water working in partnership with Donegal County Council can confirm that water supplies are returning to normal in the county following Storm Emma. The frequency of bursts to water mains has reduced significantly and reservoir levels are replenishing.
However, customers are asked to remain vigilant and continue conserving water to ensure a continuous supply for all businesses and residents.
Up to eight repair teams continue to work on the ground each day and since last week dozens of major leaks were fixed, and many more minor leaks were also repaired. This meant that night time restrictions were able to be withdrawn on five scheme that were partly shut off over a couple of nights. These schemes are Creeslough Dunfanaghy WSS, Gortahork/Falcarragh, Lough Mourne, Rosses RWSS and Lettermacaward. The fixing of leaks also helped to maintain supplies to customers on many other schemes where demand had increased due to the extreme weather. Irish Water would like to sincerely thank Donegal County Council for their immense efforts during very difficult circumstances.
Customers are urged to report any water outages they experience or leaks they see to the Irish Water customer care line which is operational 24/7 on 1850 278 278.
Customers are also being asked to conserve water by turning off taps, both inside and outside, limiting usage of washing machines and dishwashers where possible and taking showers instead of baths, to avoid reservoirs emptying and water pressure to homes and businesses being affected.
As well as turning off taps, Irish Water is appealing to customers to check for leaks on their own properties and in holiday homes and unoccupied premises and to report them to Irish Water’s customer care helpline on 1850 278 278. Irish Water is appealing to any customers with external taps to ensure that these are securely turned off as we try to protect the levels of our reservoirs and secure drinking water for local communities. A continuous flow from an external tap over a 24 hour period could use the equivalent of the daily water usage of 40 households.
Irish Water and Donegal County Council would like to thank customers in advance for their co-operation in conserving water at this critical time.
Do you have a frozen or burst pipe?
For information on dealing with frozen or burst pipes, visit our dedicated support page.
Once further information is available we will issue another update. Updates will also be posted to our Supply and Service section. Customers can contact our customer care helpline, open 24/7, on 1850 278 278 or on Twitter @IWCare.