Irish Water, working in partnership with Waterford City and County Council wish to advise customers supplied by the Kereen Public Water Supply that issues have occurred at the Water Treatment Plant resulting in an outage today the 28th of April. Approximately 10 properties are affected.

Irish Water and Waterford City and County Council are working to restore the supply. The intention is that a supply will be restored on Saturday the 1st of May. However, once the supply is made available a Do Not Consume Notice will be required until necessary water quality test results are returned from the laboratory. Customers will receive notices delivered to their properties advising when the water can be consumed.

An Intermediate Bulk Container (IBC) is being deployed and will be available for the residents as an alternative water supply. The IBC will be available at Kereen Bar from 6pm today the 28th of April. This water must also be boiled before use.

Bottled water will also be delivered to each customer tomorrow Thursday the 29th of April and again after the Bank Holiday.

Irish Water, working in partnership with Waterford City and County Council are working to implement a more long-term solution for the Kereen Public Water Supply that will allow us to lift the existing Boil Water Notice already in place and avoid issues like this from happening in the future.

Irish Water understands the inconvenience this issue has caused and thanks customers for their patience while we work to restore supply to impacted customers. Irish Water regrets any inconvenience caused. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries.  For updates please see the Supply and Service Updates section of our website.

Waterford

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