Irish Water and Wicklow County Council wish to advise customers supplied by Ballycoog Water Treatment Plant that the issue affecting the quality of the raw water entering the plant has been resolved and the plant has resumed operations.  It may take 2-3 hours for normal water supply to return to all customers as the network refills but it is important to continue to follow the HSE guidance on hand-washing.

The plant was shut down due to a deterioration in the raw water quality entering the plant from the borehole, causing outages for local customers. Experts at the plant worked through the night to improve the quality of the borehole and restore the water supply as quickly and as safely as possible, in line with HSE guidance on COVID-19.

Irish Water understands the inconvenience when an outage and low pressure occurs and thanks customers for their patience while we worked to bring the plant back online. Irish Water and Wicklow County Council regrets any inconvenience caused.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Previous Updates

An increase in cloudiness in the water entering the plant

Irish Water and Wicklow County Council wish to advise customers supplied by the Ballycoog Water Treatment Plant that the plant has shut down due to a deterioration in the raw water quality coming into the plant from the borehole. This increase in turbidity (cloudiness in the water) has caused the plant to shut down which is causing outages for local customers.

Monitoring

Technical staff are at the plant to try to bring it back online but this is dependent on the quality of the borehole water improving. Irish Water in partnership with Wicklow County Council will continue to monitor the raw water coming into the plant from the borehole and will get the plant back up and running as soon as it is safe to do so.

Irish Water understands the inconvenience when an outage and low pressure occurs and thanks customers for their patience while we work to bring the plant back online as quickly as possible while adhering to COVID-19 regulations.

Updates

Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries they may have. For updates please see our supply and services section.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Wicklow

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