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Customers in Courtbane, Hackballscross, and Sheelagh affected by water supply issue following Storm Debi

15 November 2023

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Uisce Éireann, is currently taking every necessary action to restore the water supply to customers affected by an issue at Courtbane Pumphouse, resulting from the aftermath of Storm Debi. The disruption has led to lower-than-normal water pressure and intermittent water outages in Courtbane, Hackballscross, Sheelagh and surrounding areas.

As soon as the problem was identified, dedicated water services crews were dispatched, and they have worked tirelessly throughout the night to address the issue at the pumphouse. Every effort is being made to minimise the impact on homes and businesses and to restore a normal water supply as quickly as possible. However, due to the complexity of the repair works, it is talking longer than expected to complete.

Following repairs, it may take several hours for normal water supply to return to all customers, especially for those at the end of the network. Further updates will be provided as works progress on site.

Alternative water supply:

To further support customers, Uisce Éireann has arranged an alternative water supply at Sheelagh National School. Supplies will be maintained throughout the day. Customers are reminded to use their own containers when taking water from the tankers and to boil water before consumption as a precautionary measure as per HSE advice.

James O'Hagan, Uisce Éireann, said, "We would like to assure customers in the affected area that every effort is being made to conduct repairs as quickly and as efficiently as possible. We understand the inconvenience an unplanned outage can have, and we genuinely appreciate your patience as our dedicated crews work diligently to return a normal water supply as swiftly as possible."

Vulnerable customers who have registered with Uisce Éireann receive direct communications from us for planned and unplanned outages lasting more than four hours. As per best practice, most homes and businesses will have on-site water storage to provide a backup source of water for sanitation purposes.

The Uisce Éireann customer care helpline is open 24/7 on 1800 278 278 and customers can also contact us on X (formerly Twitter) @IWCare with any queries. For updates, please visit our Water Supply Updates section on the website.

Outage Ref. LOU00070539.