Boil Water Notices and Drinking Water Advisory Notices issued for parts of Joanstown, Graiguenageeha and Kilmanahan Public Water Supplies

07 January 2022

Notice due to inadequate contact time in the water treatment process

Following advice from the Health Service Executive, Irish Water and Waterford City and County Council have issued Boil Water Notices and Drinking Water Advisory Notices for some customers on the Joanstown, Graiguenageeha and Kilmanahan Public Water Supplies to protect approximately 160 people due to inadequate contact time in the water treatment process. Sufficient contact time is required to ensure that water is fully disinfected and safe to drink. Only customers who have received direct notification of these boil water and drinking water advisory notices by letter drop are affected. All other customers on the Joanstown, Graiguenageeha and Kilmanahan are not impacted by these notices.

In Joanstown, all customers on this supply are impacted by a Boil Water Notice. The notice is being issued directly by letter drop and customers should follow the advice on the notice and boil their water as required to protect public health.

In Graiguenageeha, all customers in receipt of a drinking water notice directly by letter drop, should follow the advice on the notice and either leave their water stand for 30 minutes in a clean container before use, or boil and cool their water before use to protect public health.

In Kilmanahan, all customers in receipt of a Boil Water Notice directly by letter drop, should follow the advice on the notice and boil their water as required to protect public health.

Experts from Irish Water and Waterford City and County Council are assessing the situation with a view to having the notice lifted as quickly as possible. In the meantime, all customers of this supply are advised to boil water before use until further notice.

Vulnerable customers who have concerns can contact our customer care team on 1800 278 278.

For customers who wish to check if their property is on the Boil Water Notice, or Advisory Notice themselves, please go to the following link on the Irish Water website: https://www.water.ie/?map=supply-and-service-updates, enter the property’s Eircode, select ‘More Details’ and you will then see if your property is affected by these notices.

For those customers affected by a Boil Water Notice, water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates will be available on our Water Supply Updates section including a map of the affected area, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information in relation to the boil water notice is available on our Boil Water Notice page.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.