Irish Water working in partnership with Galway County Council would like to remind  customers supplied by the Tír an Fhia / Leitir Móir Public Water Supply that the boil water notice issued on the scheme on January 15 remains in place. This notice also applies to customers supplied by the Lettercallow Group Water Scheme.

Irish Water and Galway County Council can advise that some further upgrade works at the plant were required which were identified during the recent EPA audit. These have now been
completed with the network nearing completion of a flushing programme. The three day verification programme to allow Irish Water approach the HSE about lifting the boil water notice will commence on Tuesday 25 February. The Boil Water Notice is now expected to lift in the week commencing March 2, 2020.

Speaking about the issue Tim O Connor Irish Water Asset Operations Lead commented “Irish Water's primary focus is and always will be the protection of public health we are aware of
issues associated with the Tír an Fhia / Leitir Móir. Public Water Supply. We are working with Galway County Council and the EPA to address these issues and, in the past six weeks have carried out emergency remedial work to the Chemical Dosing and Filtration systems. We are confident going forward that the Water Treatment Plant can deal with any water quality issues and will be managed appropriately to maintain this high quality for future water production”.

The boil water notice is in place due to incidents of elevated turbidity in the treated water due to operational and mechanical issues at the water treatment plant. Irish Water would like to apologise to customers who are affected by this notice and thank them for their patience while works are ongoing.

Turbidity is a measure of the cloudiness of water. Certain water supplies can be prone to increased levels of turbidity after heavy rain, or because algae has grown in the water
source or because material such as sediment in the water mains has been

Irish Water drinking water compliance and operational experts are working with colleagues in Galway County Council to resolve this situation as soon as possible. In the meantime, all
customers of this supply are advised to continue to boil water before use.

Tim added “We are aware of the impact that this notice is having on the area affected. We advise customers of the Tír an Fhia / Leitir Móir Public Water Supply and the Lettercallow Group Water Scheme to adhere to the Boil Water Notice until the notice is lifted. We will continue to work closely with Galway County Council and the HSE to monitor the plant and lift the notice as quickly as it is safe to do so and safeguard the supply for the future. We will issue a further update as soon as more information is available.”

Information and advice is available below. Customers can also call our 24-hour customer care line at 1850 278 278 or visit our Water Supply Updates section.  

Using water during a Boil Water Notice

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  • Drinking 
  • Drinks made with water 
  • Preparation of salads and similar foods, which are not cooked prior to eating 
  • Brushing of teeth 
  • Making of ice
    • Discard ice cubes in fridges and freezers and filtered water in fridges
    • Make ice from cooled boiled water
  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads).
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
  • When boiling water
    • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool
    • Cover and store in a refrigerator or cold place
  • Water from the hot tap is not safe to drink
  • Domestic water filters will not render water safe to drink 
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water
  • Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand
  • Prepare infant feeds with tap water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times.
  • Bottled water can also be used to make up infant formula but if it is used it should be boiled once and cooled. All bottled water, with the exception of natural mineral water, is regulated  to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated.
  • Ready-to-use formula that does not need added water can also be used.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

To be on the safe side, it is a good idea to boil the water and let it cool before giving to your pet.

A Boil Water Notice is imposed to protect human health. If you have concerns regarding your animals drinking water that is subject to a Boil Water Notice then you should consult your Vet. Outdoor animals, such as cattle and horses, are exposed to bacteria on a daily basis vastly in excess of that experienced by humans.

All water intended for human consumption should be boiled at a rolling boil for at least one minute and cooled before it is used to make hot drinks.

The BWN was imposed on a precautionary basis. However if you are feeling unwell you should consult your GP.

Yes, please put your dishwasher on the highest temperature setting, and let the dishes dry before use.

Most filters are designed to improve the taste and odour of water and not remove harmful bacteria. Check the manual or contact the manufacturer for more information. If in doubt, you should boil your water or use bottled water.

During the short time your water supply is interrupted most central heating systems can be used. However, if you are unsure please refer to your manufacturer’s guide or check with a heating professional.

Consult your local GP for medical advice.

It is recommended that if it is a large open wound or if you are immuno-compromised, apply a waterproof bandage to the wound or take a sponge bath. Seek medical advice for further information.

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