Boil Water Notice lifted for Carlow North Regional Public Water Supply

Following consultation with the Health Service Executive (HSE), Uisce Éireann and Carlow County Council have issued a Boil Water Notice to protect the health of approximately 8,500 customers supplied by Carlow North Regional Public Water Supply. The notice has been issued with immediate effect following increased turbidity which has affected the water treatment processes at the plant.

The notice is impacting customers in Palatine, Killerig/Grange, Rathvilly, South of the River Slaney in Tullow Town and Ballymurphy Road,  Ardattin, Ballon, Tankardstown, Rathoe, Bennekerry and surrounding areas in Co Carlow; also Castledermot, Davidstown, Graney, and surrounding areas in Co Kildare; and Liscolman, Ballyconnell and surrounding areas in Co Wicklow.

View a map of the affected area 

Customers can check if their property is included by visiting our Water Quality section and entering the property’s Eircode or by calling the Uisce Éireann’s customer care helpline, open 24/7, on 1800 278 278. 

Uisce Éireann’s primary focus is and always will be the protection of public health. Drinking water experts from Uisce Éireann and Carlow County Council are working to implement solutions to lift the notice as quickly and as safely as possible in consultation with the HSE. In the meantime, all customers on this supply are advised to boil and cool their water before use until further notice.

Uisce Éireann’s James O’Toole acknowledged the impact of this notice on the community and regrets the inconvenience to impacted customers, adding: “Public health is Uisce Éireann’s number one priority, and we are working closely with Carlow County Council to restore drinking water quality for impacted customers and lift the Boil Water Notice as quickly as it is safe to do so, in consultation with the HSE. 

“Uisce Éireann’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Uisce Éireann’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted, and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE,” he added.

Vulnerable customers who have registered with Uisce Éireann will receive direct communication on this Boil Water Notice and are reminded that the water is safe to consume once boiled and cooled. 

Water must be boiled for:

• Drinking;
• Drinks made with water;
• Preparation of salads and similar foods, which are not cooked prior to eating;
• Brushing of teeth;
• Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

• Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
• Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
• Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
• Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
• Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates will be available on our Water Supply Updates section including a map of the affected area, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.