Boil Water Notice remains in place for Macroom Public Water Supply

28 November 2022

Information below is relevant until further updates are provided here or on our Supply and Service Updates section.

Irish Water and Cork County Council wish to remind customers supplied by the Macroom Public Water Supply that a Boil Water Notice (BWN) remains in place to protect public health. The BWN, issued on 13 November was put in place as a precautionary measure due to elevated turbidity in the supply.

This notice impacts approximately 4,150 customers in Macroom town, Codrum, Masseytown, Kilnagurteen, Coolehane, Coolcower, Macloneigh, Carrigadrohid, and surrounding areas. Customers can check if their property is included by visiting the Water Quality section and entering the property’s Eircode or by calling the Irish Water customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section. All customers on this supply are advised to boil water before use until further notice. 

Irish Water is progressing works to lift the notice as quickly and as safely as possible, in consultation with the HSE. In the longer term, Irish Water is also progressing a major project to upgrade and modernise Macroom Water Treatment Plant to increase its capacity, provide increased resilience, and secure the water supply in Macroom and surrounding areas. The upgrade, which has been prioritised for investment, will also include the provision of new rapid gravity type filters and new coagulation and flocculation equipment, providing increased protection against issues with raw water quality, including Turbidity, and will significantly reduce occurrences of BWNs in the future. These works will be carried out as part of a package included in a new national Water Treatment Contract.  Tenders have just been returned and it is anticipated that a contractor will be appointed in mid-2023. Further updates will be provided as the project progresses 

Irish Water Operations Lead, Niall O’Riordan, regrets the inconvenience to impacted customers, adding, “Public health is Irish Water’s number one priority. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we are progressing interim measures to lift the notice as quickly and as safely as possible, in consultation with the HSE, before a major upgrade to the treatment plant gets under way next year following planning and approvals.” 

Irish Water’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Irish Water’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances, immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it is safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Irish Water receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled. If impacted customers are feeling unwell they should contact their GP for medical advice. 

  • Water must be boiled for:
  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. 

Previous Updates

Irish Water and Cork County Council wish to remind customers supplied by the Macroom Public Water Supply that a Boil Water Notice remains in place to protect public health. The Boil Water Notice, issued on 13 November was put in place as a precautionary measure due to elevated turbidity in the supply.

This notice impacts approximately 4,150 customers in Macroom town, Codrum, Masseytown, Kilnagurteen, Coolehane, Coolcower, Macloneigh, Carrigadrohid, and surrounding areas. Customers can check if their property is included by visiting the Water Quality section of our website and entering the property’s Eircode or by calling the Irish Water customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section of water.ie. 

All customers on this supply are advised to boil water before use until further notice. 

Irish Water Operations Lead, Niall O’Riordan, regrets the inconvenience to impacted customers, adding, “Public health is Irish Water’s number one priority, and we would like to assure customers that we are working as quickly as possible to try and lift the Boil Water Notice. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we will lift the notice as quickly and as safely as possible, in consultation with the HSE”. 

Irish Water’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Irish Water’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances, immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it is safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Irish Water receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled. If impacted customers are feeling unwell they should contact their GP for medical advice. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on the Water Supply Updates section of our website, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. 

Following consultation with the HSE, Irish Water and Cork County Council have issued a Boil Water Notice for all customers supplied by Macroom Public Water Supply. This notice is being issued to protect the health of approximately 4,150 customers and has been put in place as a precautionary measure due to elevated turbidity in the supply.

The notice impacts customers in Macroom town, Codrum, Masseytown, Kilnagurteen, Coolehane, Coolcower, Macloneigh, Carrigadrohid, and surrounding areas. Customers can check if their property is included by visiting the Water Quality section of our website and entering the property’s Eircode or by calling the Irish Water customer care helpline, open 24/7, on 1800 278 278. A map of the area is attached and available to view on the supply and service section of water.ie. All customers on this supply are advised to boil water before use until further notice. 

Irish Water Operations Lead, Niall O’Riordan, regrets the inconvenience to impacted customers, adding, “Public health is Irish Water’s number one priority, and we would like to assure customers that the notice has been put in place to protect public health. We acknowledge the inconvenience caused to homes and businesses and would like to assure customers that we will lift the notice as quickly and as safely as possible, in consultation with the HSE”. 

Irish Water’s drinking water standards, as per EU Drinking Water regulations, are strict and include wide safety margins. Where risks to water quality are identified through Irish Water’s enhanced testing and monitoring programme, the Health Service Executive (HSE) are consulted and Boil Water Notices are issued to protect public health. In all instances immediate action is taken to address the cause of the issue to enable the lifting of the notice as quickly as it safe to do so, in agreement with the HSE.

Vulnerable customers who have registered with Irish Water receive direct communication on Boil Water Notices. Customers are reminded that the water is safe to consume once boiled. If impacted customers are feeling unwell they should contact their GP for medical advice. 

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Preparing Infant Formula: Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand. Bottled water can also be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated. If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates are available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278.