Boil Water Notice lifted for Newport Public Water Supply

17 June 2022

Irish Water, working in partnership with Tipperary County Council wishes to notify customers on the Newport Public Water Supply that following the completion of remedial measures and the receipt of satisfactory monitoring results, the boil water notice issued on 12 June is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive.  

The notice was originally issued as a precaution due to operational issues at the plant which resulted in elevated turbidity. Irish Water operation and compliance experts worked with colleagues in Tipperary County Council to carry out the necessary works to enable the notice to be lifted as quickly as possible.

All consumers on the Newport Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Ciaran Phelan of Irish Water said: “Irish Water and Tipperary County Council wish to thank everyone for their patience, co-operation and assistance during this boil water notice and we greatly regret any inconvenience caused to homes and businesses in the community.

Irish Water and the Local Authority and the Health Service Executive Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.

The Irish Water Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on our website.

Previous Updates

Following consultation with the Health Service Executive, Irish Water and Tipperary County Council have issued a Boil Water Notice for the area supplied by the Newport Public Water Supply to protect public health. The population impacted by this notice is approximately 7,321 people. This notice is being issued because of operational issues at the plant which have resulted in elevated turbidity. The areas affected include customers in Newport, Birdhill, Ballina, Gortybrigane, Ballinahinch, Killoscully and surrounding areas. A map of the area is available to view on the supply and service section of water.ie. 

Experts from Irish Water and Tipperary County Council are assessing the situation with a view to having the notice lifted as quickly and safely as possible. In the meantime, all customers of this supply are advised to boil water before use until further notice.

Colin Cunningham, Irish Water, has acknowledged the impact this notice will have on the community and apologised for the inconvenience to customers: “We are working closely with Tipperary County Council to restore drinking water quality for all impacted customers. We will monitor the supply over the coming days and will seek to lift the notice in consultation with the HSE as quickly as it is safe to do so.

Vulnerable customers who have registered with Irish Water will be contacted directly about this notice. Anyone who has concerns can contact our customer care team on 1800 278 278 or log onto the water supply and service section of water.ie for information.  

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated. 
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Updates will be available on the Supply and Service Updates section on water.ie including a map of the affected area, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1800 278 278. Customers are advised to set their location on water.ie to view updates specific to their water supply. Further information is available on the Boil Water Notice section of our website.

For customers who wish to check if their property is on the Boil Water Notice themselves, please go to the Water Quality section of our website, enter the property’s Eircode and then click the ‘More Details’ tab. You will then see if your property is on the Boil Water Notice.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.