Boil Water Notice lifted for Doon Public Water Supply Scheme

23 March 2022

Irish Water, working in partnership with Limerick City and County Council wishes to notify customers on the Doon (Cooga) Public Water Supply that following the completion of remedial measures and the receipt of satisfactory monitoring results, the Boil Water Notice issued on 24 February is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive (HSE).  

The notice was originally issued due to issues with disinfection of the water at the treatment plant. Irish Water operation and compliance experts worked with colleagues in Limerick City and County Council to carry out the necessary works to enable the notice to be lifted as quickly as possible.

All consumers on the Doon (Cooga) Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Duane O’Brien of Irish Water said: “Irish Water and Limerick City and County Council wish to thank everyone for their patience, co-operation and assistance during this boil water notice and we greatly regret any inconvenience caused to homes and businesses in the community.

Irish Water and the Local Authority and the HSE Water Liaison Group will continue to meet and will review ongoing process control, monitoring and testing of the drinking water supply.

The Irish Water Customer Contact Centre (1800 278 278) is available to answer customer queries in relation to this water notice. Further information is available on our website.

Previous Updates

Irish Water and Limerick City and County Council would like to remind customers supplied by the Doon (Cooga) Public Water Supply that the Boil Water Notice issued on 24 February remains in place. 

The Boil Water Notice has been put in place due to issues with disinfection of the water at the treatment plant, and the notice affects 700 people supplied by the Doon Water Treatment Plant.

Customers can check if they are impacted by this Boil Water Notice by visiting the Water Quality section of our website and entering their property’s Eircode in the search bar. 

Experts from Irish Water and Limerick City and County Council are working to assess the situation currently, investigating the issues at the treatment plant with a view to implementing solutions to lift the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil their water before use until further notice.

Speaking about the Boil Water Notice, Irish Water’s Regional Operations Lead, Duane O'Brien, said; “Repair works are near completion, and we hope to resume sampling the water supply soon. The notice will only be lifted after consulting with the HSE and results show the water is safe to consume. 

Public health is our main priority, and we are working with our colleagues in Limerick City and County Council to lift the notice as soon as it is safe to do so.

Further information is available on the Boil Water Notice section of our website.

Media queries to press@water.ie

Map of affected areas also attached.

Following consultation with the Health Service Executive, Irish Water and Limerick City and County Council are issuing a Boil Water Notice with immediate effect to protect the health of consumers supplied by the Doon Public Water Supply.

The Boil Water Notice has been put in place due to issues with disinfection of the water at the treatment plant, and the notice affects 700 people supplied by Doon Water Treatment Plant.

Customers can check if they are impacted by this Boil Water Notice by visiting the Water Quality section of our website and entering their property’s Eircode in the search bar. 

Experts from Irish Water and Limerick City and County Council are working to assess the situation currently, investigating the issues at the treatment plant with a view to implementing solutions to lift the notice as quickly and as safely as possible. In the meantime, all customers on this supply are advised to boil their water before use until further notice.

Speaking about the Boil Water Notice, Irish Water’s Regional Operations Lead, Duane O'Brien, said: “Public health is our main priority, and after consulting with the HSE, a Boil Water Notice has been put in place on the Doon supply. We are working closely with our partners in Limerick City and County Council to address the issues and hope to lift the notice as soon as it is safe to do so.

Vulnerable customers will be contacted and customers who have any other concerns can contact our customer care team on 1800 278 278. Updates will be available on the Supply and Service Updates section of our website, on Twitter @IWCare. Further information is available on the Boil Water Notice section of our website.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.