Irish Water working in partnership with Galway County Council would like to inform customers supplied by the Tír an Fhía/Lettermore public water supply that the Boil Water Notice issued on the supply on February 20 2021 has been lifted with immediate effect. This includes the Lettercallow Group Water Scheme.

Irish Water’s Asset Operations Lead Tim O’Connor has thanked the locals for their patience and cooperation while the Boil Water Notice was in place: “Irish Water and Galway County Council would like to thank the customers who were affected by this notice for their patience and cooperation while essential works were carried out at the water treatment plant to enable the removal of this notice.

The notice was put in place due to deterioration in raw water quality and treatment plant capacity issues and has been lifted following improvements in the control of the coagulation and filtration process and a successful water sampling programme and subsequent consultation with the HSE. 

Irish Water acknowledges the impact and inconvenience caused by the imposition of a Boil Water Notice to homes and businesses. Our priority is the provision of safe, clean drinking water and safeguarding that water supply for the future for customers in Tír an Fhía and surrounding areas.

Tim added: “The Tír an Fhía Water Treatment Plant is operating very well at present and producing high quality treated water. Additional improvements to the control of chemical dosing are planned during May and June.

Business customers will receive a 40 per cent rebate on the cost of the supply of water to their businesses for the duration of the Boil Water Notice and this will be back dated automatically to February 20 2021.

Should customers have any queries regarding the lifting of this notice they can check out the Supply and Service Updates section on our website or contact us directly on Twitter @IWCare or via our customer care helpline which is open 24/7 on 1850 278 278.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Previous Updates

Meabhraítear do ghnólachtaí agus do phobal Thír an Fhia agus Leitir Móir go bhfuil an Fógra Fiuchadh Uisce fós i bhfeidhm

Is mian le Uisce Éireann agus Comhairle Chontae na Gaillimhe mearbhú dóibh siúd a fhaigeann a gcuid uisce óil ó scéim soláthar Thír an Fhia/Leitir Móir go bhfuil an Fógra Fiuchadh Uisce a cuireadh i bhfeidhm ar an 20ú Feabhra fós i bhfeidhm.

Tá an Fógra Fiuchadh fós i bhfeidhm do ghrúpscéim Leitir Calladh freisin. Moltar do na 900 chustaiméirí a fhaigheann a gcuid soláthar uisce ón scéim seo, an tuisce a fhiuchadh sula n-ólann siad é, nó sula n-ullmhaíonn siad bia leis.

Níl gá do chuistaiméaráí buidéil uisce a cheannacht. Má tá an t-uisce fiuchta agus é fuaraidh, tá sé sábháilte le n’ól. Is féidir an t-uisce a úsáid i gcomhair cúrsaí sláinteachas agus leithris a shruthlú.

Tuigeann Uisce Éireann go bhfuil an fógra seo ag cur as do chustaiméirí agus ba mhaith linn buíochas a ghlacadh leo as ucht a gcuid foighne agus muid iarraidh cúrsaí a chur ina gceart chomh luath agus is féidir linn. Tá Uisce Éireann ag obair go cúramach faoi shrianta Covid-19 i láthair na huaire.”

“Moltar do chustaiméirí an t-uisce a fhiuchadh go dtí go gcloistear a mhalairt ó Uisce Éireann. Tá muid ag obair le Comhairle Chontae na Gaillimhe agus Feidhmeannach na Seirbhísí Sláinte agus muid i mbun tástálacha san Ionad Cóireála agus muid i mbun oibre ag iarraidh an fógra a chrochadh chomh luath agus is féidir.”

Tá an t-uisce sábháilte i gcomháir lámha a níochán agus ní theastaíonn an t-uisce a fhiuchadh chun é seo a dhéanamh.

Beidh aisíoc do 40% le fáil ag gnólachtaí le linn tréimhse an fógra fiuchadh.

Teeranea/Lettermore businesses and residents reminded that Boil Water Notice remains in place

Irish Water and Galway County Council would like to remind customers supplied by the Teeranea/Lettermore Public Water Supply that the Boil Water Notice issued for the supply on February 20 remains in place. This is due to ongoing operational and mechanical issues at the water treatment plant that have resulted in the treatment process being compromised. The notice also applies to the Lettercallow Group Water Scheme.

Over 900 customers who are supplied by the Teeranea/Lettermore Public Water Supply and the Lettercallow Group Water Scheme must boil their water before drinking and preparing food. There is no need for customers to buy bottled water. Once tap water is boiled and cooled it will be safe for consumption. The water is safe for all other applications including personal hygiene, bathing and flushing of toilets.

Commenting, Tim O’Connor, Irish Water’s Asset Operations Lead said: “Public health is Irish Water’s number one priority. The notice has been put in place to protect customers due to ongoing operational and mechanical issues at the plant. Irish Water and Galway County Council Process Optimisation experts have been working on site this week, and improvements to the treatment process will be implemented in the next 10 days.

“We are aware of the impact that this notice is having on the area affected and thank our customers in advance for their patience and cooperation while we work as safely and as efficiently as possible under the current COVID-19 restrictions to improve the operations at the plant.

“We advise customers in the affected areas to adhere to the Boil Water Notice until further notice. We will continue to work closely with Galway County Council and the HSE to monitor the plant and lift the notice when it is safe to do so and safeguard the supply for the future. We will issue a further update as soon as more information is available.”

In line with HSE COVID-19 advice and the requirement for frequent hand washing, Irish Water advises that the water remains suitable for this purpose and boiling the water is not required.

Vulnerable customers are reminded that the water is safe to consume once boiled.

Business customers will receive a 40 per cent rebate on the cost of the supply of water to their businesses for the duration of the Boil Water Notice.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Irish Water is working closely with Galway County Council to lift the notice as quickly as it is safe to do so. Updates will be available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1850 278 278. Further information in relation to the boil water notice is available from the Boil Water Notice section of our website.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

The notice also applies to the Lettercallow Group Water Scheme.

Following consultation with the Health Service Executive, Irish Water and Galway County Council would like to advise customers supplied by the Teeranea/Lettermore Pubic Water Supply that a Boil Water Notice has been issued for the supply with immediate effect. This is due to ongoing operational and mechanical issues at the water treatment plant that have resulted in the treatment process being compromised. The notice also applies to the Lettercallow Group Water Scheme.

Over 900 customers who are supplied by the Teeranea/Lettermore Public Water Supply and the Lettercallow Group Water Scheme must boil their water before drinking and preparing food. There is no need for customers to buy bottled water. Once tap water is boiled and cooled it will be safe for consumption. The water is safe for all other applications including personal hygiene, bathing and flushing of toilets.

Tim O’Connor, Irish Water Asset Operations Lead

“Public health is Irish Water’s number one priority and we would like to assure customers that no non-compliant water has entered the network. The notice has been put in place to protect customers due to ongoing operational and mechanical issues at the plant. We are aware of the impact that this notice will have on the area affected and thank our customers in advance for their patience and cooperation while we work as safely and as efficiently as possible under the current COVID-19 restrictions to improve the operations at the plant.

“We advise customers in the affected areas to adhere to the Boil Water Notice until further notice. We will continue to work closely with Galway County Council and the HSE to monitor the plant and lift the notice when it is safe to do so and safeguard the supply for the future. We will issue a further update as soon as more information is available.”

HSE COVID-19 advice

In line with HSE COVID-19 advice and the requirement for frequent hand washing, Irish Water advises that the water remains suitable for this purpose and boiling the water is not required.

Vulnerable customers are reminded that the water is safe to consume once boiled.

Business customers will receive a 40 per cent rebate on the cost of the supply of water to their businesses for the duration of the Boil Water Notice.

Water must be boiled for:

  • Drinking;
  • Drinks made with water;
  • Preparation of salads and similar foods, which are not cooked prior to eating;
  • Brushing of teeth;
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads);
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling;
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink;
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water;
  • Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

Irish Water is working closely with Galway County Council to lift the notice as quickly as it is safe to do so. Updates will be available on our Water Supply Updates section on water.ie, on Twitter @IWCare and via our customer care helpline, open 24/7 on 1850 278 278. Further detail can be found on our Boil Water Notice information page.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Galway

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