Irish Water and Waterford City & County Council wishes to notify consumers that following the receipt of satisfactory monitoring results, the boil water notice in place is now lifted with immediate effect. This decision follows consultation undertaken with the Health Service Executive.

All affected consumers on the Kill/Ballylaneen Public Water Supply can now resume normal use of the water supply for drinking, food preparation and brushing teeth.

Irish Water and the Waterford City & County Council - Health Service Executive Water Local Liaison Group will continue to meet and review ongoing process control, monitoring and testing of the drinking water supply.

The Irish Water Customer Contact Centre (1850 278 278) is available to answer customer queries in relation to the lifting of this notice.

Irish Water and Waterford City & County Council acknowledge the patience, cooperation and assistance of affected consumers during the period of the Boil Water notice and greatly regrets any inconvenience caused to householders and the business community.

Previous Updates

Update 20 November 2020

Irish Water working in partnership with Waterford County Council wish to advise that the Boil Water Notice for the Kill/Ballylaneen Public Supply Scheme remains in place over the weekend.

Works and sampling continues in order to lift the Boil Water Notice and Irish Water are hopeful that following consultation with the HSE early next week, that the BWN will be lifted. Please see below update for more details.

Following consultation with the Health Service Executive (HSE), Irish Water and Waterford City & County Council can confirm that a Boil Water Notice has been put in place with immediate effect for all customers served by the Kill/Ballylaneen Public Water Scheme.

The Boil Water Notice has been put in place for approximately 1,200 people in this area due to the detection of cryptosporidium entering the Kill/Ballylaneen supply. The areas affected area;

  • Kill
  • Ballylaneen
  • Bunmahon
  • Ballyvadden
  • Annestown

Irish Water’s drinking water compliance and operational experts are working with colleagues in Waterford City & County Council to resolve the issue as quickly and as safely as possible.

Customers in the aforementioned areas are advised to boil water before use until further notice.

Irish Water has made direct contact with customers registered on our vulnerable customers register affected by this Boil Water Notice. Irish Water would like to remind customers to follow the HSE COVID-19 advice and ensure frequent handwashing.

For queries regarding this Boil Water Notice, customers should contact Irish Water directly on our customer care helpline, open 24/7, on 1850 278 278. Updates will be available on the Supply and Service Updates section of the Irish Water website and via Twitter @IWCare.

Further information on using water during a Boil Water Notice can be found on the Irish Water website. 

Boil Water Notice advice

Water must be boiled for:

  • Drinking
  • Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth
  • Making of ice - discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads)
Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink.

Caution should be taken when bathing children to ensure that they do not swallow the bathing water.

Prepare infant feeds with water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times. If bottled water is used for the preparation of infant feeds it should be boiled once and cooled. If you are using bottled water for preparing baby food, be aware that some natural mineral water may have high sodium content. The legal limit for sodium in drinking water is 200mg per litre. Check the label on the bottled water to make sure the sodium or `Na' is not greater than 200mg per litre. If it is, then it is advisable to use a different type of bottled water. If no other water is available, then use this water for as short a time as possible. It is important to keep babies hydrated.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.


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