Boil Water Notice lifted for 6,500 customers on Whitegate Regional Water Supply

Following consultation with the Health Service Executive, Irish Water and Cork County Council can confirm that the Boil Water Notice in place since 16 February for 6,500 customers on the Whitegate Regional Water Supply, has been lifted with immediate effect.

The Boil Water Notice was put in place due to an issue with the filtration process as a result of burst pipework at the treatment plant. It resulted in storage in the reservoir failing, which impacted on water availability in some areas, including Ballycotton. This was a mechanical malfunction, and was separate from the water treatment issue which led to Boil Water Notices being issued for the supply on previous occasions. Irish Water staff worked with colleagues in Cork County Council to resolve the issue as quickly as possible. Repairs were carried out at the plant and testing was completed to ensure that systems could be brought back into operation safely.

Neil Smyth, Irish Water’s Operations Lead for Cork, said “It’s a major inconvenience and cause for concern to the community and businesses when water must be boiled for safe use. The community in Whitegate have had boil water notices imposed on their water supply in the past, most recently in December. We wish to apologise to all of the homes and businesses impacted.”

Neil Smyth added “Our priority is the provision of safe, clean drinking water and safeguarding that water supply for the future is a vital focus. We wish to thank the community for their patience and cooperation while we worked to resolve this issue.”

More information

Should customers have any queries they should contact Irish Water directly on our customer care helpline 1850 278 278 open 24/7, or through our website, or on Twitter @IWCare.

Using water during a Boil Water Notice

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  • Drinking 
  • Drinks made with water 
  • Preparation of salads and similar foods, which are not cooked prior to eating 
  • Brushing of teeth 
  • Making of ice
    • Discard ice cubes in fridges and freezers and filtered water in fridges
    • Make ice from cooled boiled water
  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads).
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling
  • When boiling water
    • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool
    • Cover and store in a refrigerator or cold place
  • Water from the hot tap is not safe to drink
  • Domestic water filters will not render water safe to drink 
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water
  • Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand
  • Prepare infant feeds with tap water that has been brought to the boil once and cooled. Do not use water that has been re-boiled several times.
  • Bottled water can also be used to make up infant formula but if it is used it should be boiled once and cooled. All bottled water, with the exception of natural mineral water, is regulated  to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated.
  • Ready-to-use formula that does not need added water can also be used.
  • Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

To be on the safe side, it is a good idea to boil the water and let it cool before giving to your pet.

A Boil Water Notice is imposed to protect human health. If you have concerns regarding your animals drinking water that is subject to a Boil Water Notice then you should consult your Vet. Outdoor animals, such as cattle and horses, are exposed to bacteria on a daily basis vastly in excess of that experienced by humans.

All water intended for human consumption should be boiled at a rolling boil for at least one minute and cooled before it is used to make hot drinks.

The BWN was imposed on a precautionary basis. However if you are feeling unwell you should consult your GP.

Yes, please put your dishwasher on the highest temperature setting, and let the dishes dry before use.

Most filters are designed to improve the taste and odour of water and not remove harmful bacteria. Check the manual or contact the manufacturer for more information. If in doubt, you should boil your water or use bottled water.

During the short time your water supply is interrupted most central heating systems can be used. However, if you are unsure please refer to your manufacturer’s guide or check with a heating professional.

Consult your local GP for medical advice.

It is recommended that if it is a large open wound or if you are immuno-compromised, apply a waterproof bandage to the wound or take a sponge bath. Seek medical advice for further information.

Notice in place due to filtration process issue as a result of burst pipework

Irish Water and Cork County Council are progressing with works to restore normal production at the Kilva Water Treatment plant and lift the Boil Water Notice currently in place for the Whitegate Regional Water Supply.

The notice was put in place due to an issue with the filtration process as a result of burst pipework at the treatment plant. This was a mechanical malfunction, and is separate from the water treatment issue which led to Boil Water Notices being issued for the supply on previous occasions.

Repairs substantially completed and testing underway

These mechanical repairs have now been substantially completed and testing is now underway to ensure that the systems can be brought back into operation safely. Further testing will be needed over the coming days to confirm that the the treatment process is working correctly before normal water production can be restored. We will continue to consult with the HSE with a view to lifting the Boil Water Notice as soon as it is safe to do so.

Neil Smyth, Irish Water Operations Lead, said “We expect to be in a position to review the situation again next week. Subject to results of the ongoing testing we will then consult further with the HSE with a view to lifting the Boil Water Notice. 

We recognise that this is a major inconvenience to the community and local businesses and would like to assure everyone that we are working as a matter of priority to complete this process and restore a normal water supply as quickly as possible.

In the meantime, all customers of this supply are reminded to boil water before use until further notice. A population of approximately 6,500 as well as businesses are affected."

Take care when using boiled water especially with children

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children. View our list of FAQs below for more information.

For additional information and advice, please call our 24-hour customer care line at 1850 278 278. Updates are also available on the Water Supply Updates section

Works being carried out to restore normal production at the Kilva Water Treatment plant

Irish Water and Cork County Council are carrying out works to restore normal production at the Kilva Water Treatment plant and lift the Boil Water Notice which was issued for the Whitegate Regional Water Supply on Sunday.

The notice was put in place due to an issue with the filtration process as a result of burst pipework at the treatment plant. This resulted in storage in the reservoir falling which impacted water availability in some areas, including Ballycotton.

Repairs have been carried out at the plant and testing is now underway to ensure that the systems can be brought back into operation safely. Further testing will be needed over the coming days to confirm that the the treatment process is working correctly before normal water production can be restored. We will continue to consult with the HSE with a view to lifting the Boil Water Notice as soon as it is safe to do so.

Please boil water before use until further notice

In the meantime, all customers of this supply are reminded to boil water before use until further notice. A population of approximately 6,500 as well as businesses are affected.

The areas affected are all included on the attached map.

Neil Smyth, Irish Water Operations Lead said “It’s a major inconvenience and cause for concern to the community and businesses when water must be boiled for safe use. We continue to work hard in repairing this mechanical fault and fully test all treatment stages at Kilva Water Treatment Plant. It is hoped that this current issue can be resolved in a matter of days rather than weeks. Our priority will always be the provision of safe, clean drinking water and protecting public health”.

Take care when using boiled water especially with children

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children. View our list of FAQs below for more information.

For additional information and advice, please call our 24-hour customer care line at 1850 278 278. Updates are also available on the Water Supply Updates section

Notice has been put in place to protect public health

Following consultation with the Health Service Executive, Irish Water and Cork County Council have issued a Boil Water Notice for the area supplied by the Whitegate Regional Public Water Supply. A population of approximately 6,500 as well as businesses are affected.

The Boil Water Notice has been put in place to protect public health due to an issue with the filtration process resulting from burst pipework on the site of Kilva Water Treatment Plant. 

Please boil water before use until further notice

Irish Water and Cork County Council are working to resolve this situation as soon as possible.

In the meantime, all customers of this supply are advised to boil water before use until further notice.

Neil Smyth, Irish Water Operations Lead, said “We wish to apologise to the homes and businesses impacted by this Boil Water Notice. There have been previous water quality issues on this supply and we acknowledge the significant inconvenience this causes. We would like to assure the public that we are working to re-instate all stages of the treatment process and to resolve the problem as quickly as possible. Our priority is the provision of safe, clean drinking water and protecting public health."

Take care when using boiled water especially with children

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children. View our list of FAQs below for more information.

For additional information and advice, please call our 24-hour customer care line at 1850 278 278. Updates are also available on the Water Supply Updates section.

Cork

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