Water supply returning in Ballylaneen over the course of the evening

Irish Water and Waterford City and County Council, following consultation with the HSE, have issued a Boil Water Notice for the Melleray Public Water Supply. This is necessary as the water may be potentially unsafe to drink a result of operational issues at the Melleray Public Water Supply caused by the recent extreme weather.

Customers supplied by this scheme should boil their water before use for drinking, preparing drinks made with water, preparation of salads and similar foods which are not cooked prior to eating, brushing of teeth and making of ice.

Boil Water Notices also remain in place for the following schemes:

  • Ballyknock
  • Kilcooney
  • Comeragh
  • Carrigeen
  • Ballyguiry
  • Grallagh
  • Knockalisheen

Irish Water apologises for the inconvenience to customers as a result of this. We are working with Waterford City and County Council to resolve all these issues as quickly as possible and restore a normal water supply to our customers in Waterford.

Repairs have been completed at the Ballylaneen Public Water Supply which was disrupted due to freezing pipes. Water supply is now returning to the area but it may be later this evening before a full supply is restored to all affected customers. As the water returns, there may be some cloudiness or discolouration in the water but this should clear as normal flows are restored.

Irish Water is again appealing to customers throughout Waterford to do what they can to conserve water over the coming days as we work to restore normal water supply in the wake of Storm Emma.

Heavy demand for water in recent days, combined with weather-related leaks and bursts, has put pressure on water treatment plants across the county and led to reservoirs being depleted. In order to avoid reservoirs emptying and water supply to homes and businesses being affected further we are asking the public to take some simple measures to conserve water.

These include turning off taps in their own home and any unoccupied properties, checking for leaks, taking showers instead of baths and limiting their use of washing machines and other equipment that uses large amounts of water. If people notice leaks on the public network, they should report them to Irish Water by calling 1850 278 278 and we will dispatch our crews to repair them.

Updates will also be posted to the supply and service section you can contact our customer care helpline at 1850 278 278.

Water must be boiled for:

  • Drinking
  • Drinks made with water
  • Preparation of salads and similar foods, which are not cooked prior to eating
  • Brushing of teeth
  • Making of ice
  • Discard ice cubes in fridges and freezers and filtered water in fridges. Make ice from cooled boiled water.

What actions should be taken:

  • Use water prepared for drinking when preparing foods that will not be cooked (e.g. washing salads).
  • Water can be used for personal hygiene, bathing and flushing of toilets but not for brushing teeth or gargling.
  • Boil water by bringing to a vigorous, rolling boil (e.g. with an automatic kettle) and allow to cool. Cover and store in a refrigerator or cold place. Water from the hot tap is not safe to drink. Domestic water filters will not render water safe to drink.
  • Caution should be taken when bathing children to ensure that they do not swallow the bathing water.

Irish Water has received the following advice from the HSE to make up infant formula:

  • Where a Boil Water Notice is in place, you can prepare infant formula from tap water that has been boiled once (rolling boil for 1 minute) and cooled beforehand.
  • Bottled water can be used to make up infant formula. All bottled water, with the exception of natural mineral water, is regulated  to the same standard as drinking water. It is best not to use bottled water labelled as ‘Natural Mineral Water’ as it can have high levels of sodium (salt) and other minerals, although it rarely does. ‘Natural Mineral Water’ can be used if no other water is available, for as short a time as possible, as it is important to keep babies hydrated.
  • If bottled water is used to make up infant formula it should be boiled once (rolling boil for 1 minute), and cooled in the normal way. Ready-to-use formula that does not need added water can also be used.

Great care should be taken with boiled water to avoid burns and scalds as accidents can easily happen, especially with children.

More information and advice is available on our Boil Water Notice section


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