Update 11.30 Sunday 23 August - Progress returning water supply to all homes and businesses in Portumna and Ballinasloe

Irish Water and Galway County Council are working to restore normal water supply to all customers in Portumna, Ballinasloe and surrounding areas impacted by water outages following Storm Ellen.

Portumna

The water supply is fully restored to all parts of Portumna and reservoirs are continuing to replenish.

Ballinasloe

The Sheepswalk reservoir is being refilled, water supply is returning to normal in Kiltormer and Cloontuskert today. Water tankers are continuing to refill Redmount Hill Reservoir in order to maintain water supply to Eyrecourt, Meelick and Clonfert today following restrictions last night to protect the supply.

Water conservation

While water supply to homes and businesses is returning to normal we are asking customers to conserve water where possible. As handwashing remains a priority, simple water conservation efforts can have a big impact on reducing demand on this supply. Turning off the tap while brushing your teeth and shaving can save up to 6 litres of water per minute. Taking a shower instead of a bath or using a watering can rather than a hose when gardening can also make a big difference in water use. For more tips on how to conserve water in your home, visit www.water.ie/conservation

Updates

Irish Water and Galway County Council understands the inconvenience when an outage occurs and thanks customers for their patience while normal water supply returns following . Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see our water supply and services section.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Update 6pm Saturday 22 August - Water supply returning to customers in Portumna this evening; water supply issues improving in Ballinasloe

Irish Water and Galway County Council are working to restore water to all customers impacted by water outages following Storm Ellen. Customers in Portumna, Ballinasloe and surrounding areas remain without water at this time.

Portumna

The reservoir and networks are now recharging and supply will be returning to all customers this evening. Water tankers will remain in place tonight in Killimor Water Tower, Portumna Church and Portumna Library for those customers impacted.

Ballinasloe

A burst watermain in Creagh on the Ballinasloe Regional Water Supply has now been repaired and water supply will be returning this evening to areas impacted to the east of the town. As the Sheepswalk reservoir is being refilled, water supply will return to Kiltormer and Cloontuskert tomorrow morning. Water tankers are also refilling Redmount Hill Reservoir, improving water supply to Eyrecourt, Meelick and Clonfert, however there will be water restrictions in these areas tonight to conserve water supply for tomorrow. We would again ask people in Ballinasloe to conserve water to assist efforts to refill reservoirs south of the town.

Updates

Irish Water understands the inconvenience when an outage occurs and thanks customers for their patience while these emergency repair works are carried out by ESB Networks. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see our water supply and services section.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Update 1.30pm Saturday 22 August - Electrical issue repaired in Portumna and water supply returning to customers throughout today; water supply issues remain in Ballinasloe

Irish Water and Galway County Council are working to restore water to all customers impacted by water outages following Storm Ellen. Customers in Portumna, Ballinasloe and surrounding areas remain without water at this time.

Portumna

The plant in Portumna is back in operation and the reservoir and networks are now recharging throughout today. Water tankers are available at Killimor Water Tower, Portumna Church and Portumna Library for those customers impacted. 

Ballinasloe

A burst watermain in Creagh in Ballinasloe is affecting water supply on the Ballinasloe Regional Water Supply, in particular in the area to the south of the town. As reservoirs are being refilled to address this, water supply to the Kiltormer, Cloonlahan, Meelick and Clonfert will be impacted today. Water supply in Creagh, in the east of Ballinasloe town will be off until 6pm as repairs to the burst watermain are ongoing. We would urge people in Ballinasloe to conserve water to assist efforts to refill reservoirs south of the town.

Irish Water understands the inconvenience when an outage occurs and thanks customers for their patience while these emergency repair works are carried out by ESB Networks.

Updates

Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see our supply and services section.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

 

Update 9am Saturday 22 August - Works underway to address additional electrical issues at Portumna Water Treatment Plant

Irish Water and Galway County Council wish to advise customers in Portumna there is currently an electrical issue, following the Storm Ellen Power outage, at the water treatment plant and all customers are without water. Power was restored in Portumna water treatment plant last night, but there were follow on electrical issues once crews restarted the plant. Electricians worked late into the night to try to restore power to the plant. More technical personnel are on site this morning working to resolve these electrical issues and restore water supply.

Water tanker

A water tanker will be available at the Church in Portumna at 9:15am and additional tankers will be set up during the day, including in Killimor at the Water Tower by 1:30pm this afternoon.

Woodford update

Woodford had power restored last night and water supply has returned to customers there this morning.

Customers are urged to conserve water wherever possible until normal service resumes.

Irish Water understands the inconvenience when an outage occurs and thanks customers for their patience while these emergency repair works are carried out by ESB Networks.

Updates

Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see our supply and services section.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services.

Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

 

Update 5.30pm 21 August - Update on water supply for Ballinasloe, Portumna and Woodford

Ballinasloe

Irish Water and Galway County Council wish to advise customers supplied by the Ballinasloe Regional Water Supply that water has been restored to all areas of Ballinasloe town since this afternoon. It may take some time for pressure to rebuild in the network.

There will be restrictions on water supply to the south of Ballinasloe over the weekend and road tankers are being brought in to help speed up the process of refilling Eyrecourt Reservoir. There may be restricted supply at night to Eyrecourt, Laurencetown, Kiltormer, Cloonlahan, Meelick & Clonfert over the weekend to ensure daytime supply.

Portumna

In Portumna there is currently no power at the water treatment plant and many customers are without water. ESB Networks crews are currently on site working, fallen trees that have brought down power lines in the vicinity of the Water Treatment Plant have been removed and wiring is ongoing.

Power is expected to be restored in Portumna this evening and water supply will returned to some customers by late this evening, with other areas such as Killimor and Gortanummera being restored overnight.

Woodford

Woodford is also currently without power supply, and restoration is not panned until tomorrow afternoon. Water will be tankered to Woodford Reservoir early tomorrow morning, and there will be a restricted supply to Woodford village tomorrow afternoon, with all areas restored by tomorrow night.

Customers are urged to conserve water wherever possible until normal service resumes.

Irish Water would like to acknowledge the hard work of ESB Networks under difficult conditions following Storm Ellen.
Irish Water understands the inconvenience when an outage occurs and thanks customers for their patience while these emergency repair works are carried out by ESB Networks. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates please see our water supply and services section.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

 

Update 1pm 21 August - Power was restored to the plant last night and reservoirs are beginning to refill

Irish Water and Galway County Council wish to advise customers supplied by the Ballinasloe Regional Water Supply that power was restored to the water treatment plant last night and reservoirs are beginning to refill. Water had been turned off to some areas overnight to ensure supply to Portiuncula University Hospital and to the town centre businesses. Water has been restored to Creagh area this morning and it will take some time for pressure to rebuild in the network. Water supply will be restored to Derrymullan/Station Road this afternoon.

There will be restrictions on water supply across the scheme today while the network refills and tankered water is being brought in to help expedite the process of refilling reservoirs to the south of Ballinasloe town. There may be restricted supply at night to Eyrecourt, Laurencetown, Kiltormer, Meelick and Clonfert over the weekend to ensure daytime supply.

In Portumna there is currently no power at the water treatment plant and many customers are without water. ESB Networks crews are currently on site working hard to remove fallen trees that have brought down power lines in the vicinity of the water treatment plant. A generator is also on route so power is expected to be restored later today and water supply returned to some customers by late this evening, with other areas such as Killimor and Gortanummera being restored overnight.

Woodford is also currently without power supply, and we are awaiting reconnection for Woodford village.  

Customers are urged to conserve water wherever possible until normal service resumes.

Irish Water would like to acknowledge the hard work of ESB Networks under difficult conditions following Storm Ellen.

Irish Water understands the inconvenience when an outage occurs and thanks customers for their patience while these emergency repair works are carried out by ESB Networks.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

More information

Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries. For updates see our Supply and Services section of our website.

Update 21 August

Power restored to Ballinasloe WTP, restrictions across the network today while reservoirs refill

Irish Water and Galway County Council wish to advise customers supplied by the Ballinasloe Regional Water Supply that power was restored to the water treatment plant last night and reservoirs are beginning to refill.

There will be restrictions on water supply across the scheme today while the network refills and tankered water is being brought in to help expedite the process of refilling the reservoirs.

In Portumna and Woodford there is currently no power at the water treatment plants and some customers are without water. This is expected to be fixed late today and we will issue an update later in the day on the expected time for the return of water supply to customers. Killimor is also affected by this outage.

Customers are urged to conserve water wherever possible until normal service resumes.

Irish Water would like to acknowledge the hard work of ESB Networks under difficult conditions following Storm Ellen.

Irish Water understands the inconvenience when an outage occurs and thanks customers for their patience while these emergency repair works are carried out by ESB Networks.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

More information

Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries.  For updates see our Supply and Services section of our website.

Update 20 August 2020

Ballinasloe water treatment plant still without power following Storm Ellen

Irish Water and Galway County Council wish to advise customers supplied by the Ballinasloe Regional Water Supply that power has not yet been restored to the water treatment plant following Storm Ellen. A generator will be in operation at the plant later this evening.

Priority

It will take between 48 and 72 hours to fully restore reservoir levels and in order to prioritise supply to Portiuncula University Hospital, water supply to Derrymullen, Creagh, and Taughmaconnell will be severely restricted until tomorrow. Water supply in Kiltormer and Cloonlahan and in areas around Meelick and Clonfert and possibly Eyrecourt and Laurencetown will also be subject to restrictions in the next 36 hours.

Water conservation

Customers are urged to conserve water wherever possible until the electrical outage is fixed and full water supply is returned to all customers.

Irish Water understands the inconvenience when an outage occurs and thanks customers for their patience while these emergency repair works are carried out by ESB Networks. Our customer care helpline is open 24/7 on 1850 278 278 and customers can also contact us on Twitter @IWCare with any queries.

For updates please see our water supply and services section.

Irish Water continues to work at this time with our Local Authority partners, contractors and others to safeguard the health and well-being of both staff and the public and to ensure the continuity of critical drinking water and wastewater services. Irish Water would like to remind people to follow the HSE COVID-19 advice and ensure frequent handwashing.

Galway

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