6 March 2018 Go back to News
Alternative water supplies for Galway customers without water today
Outage affecting customers in the Eyrecourt, Laurencetown and Kiltomer areas
Irish Water, working in partnership with Galway County Council, would like to advise that approximately 4,000 customers in the Eyrecourt, Laurencetown and Kiltomer areas will be without a water supply today (Tuesday).
Water onsumption has increased by 50% in this area and customers are urged to conserve water in every way possible. Water supply will be maintained to Ballinasloe town and to Portiuncula Hospital.
Alternative water supplies available
Alternative water supplies will be available from 3pm in Eyrecourt and bottled water will be distributed to vulnerable customers who have registered us. Further updates on alternative water supplies will be issued this afternoon. To register for priority or special services, please complete our vulnerable customer registration form.
Irish Water makes every effort to ensure that the alternative drinking water supply provided, including the tanker/bowser and dispensing tap, are adequately disinfected. However, as it is not practical to provide sterilised containers for the public to transport drinking water from the tanker to their homes, we cannot guarantee that any containers used by the public do not negatively impact or contaminate the drinking water. Therefore people are advised to boil this water before use.
Customers asked to conserve water
Irish Water is appealing to customers to conserve water. Consumption levels in the county have risen dramatically and usage levels are being monitored consistently to inform decisions about where night time restrictions need to be imposed.
Leak detection and repair crews are mobilised across the county and are fixing burst pipes as they occur. These bursts are symptomatic of the freeze and subsequent thaw.
Irish Water would like to sincerely thank Galway County Council for their immense efforts in ensuring a water supply for all customers in the county under very difficult circumstances.
Please report any leaks on public property
Our customer care helpline is available 24/7 on 1850 278 278 to report leaks and outages. Customers are urged to report loss of service or visible leaks to assist Irish Water to identify bursts.
Turn off taps and check for leaks on your properties
In order to conserve water we are appealing to customers to turn off taps and check for leaks on their own properties and in holiday homes and unoccupied premises and to report them to Irish Water’s customer care helpline. Irish Water is also appealing to any customers with external taps to ensure that these are securely turned off as we try to protect the levels of our reservoirs and secure drinking water for local communities. A continuous flow from an external tap over a 24 hour period could use the equivalent of the daily water usage of 40 households.
Irish Water and Galway County Council would like to thank customers in advance for their co-operation in conserving water at this critical time.
Do you have a frozen or burst pipe?
For information on dealing with frozen or burst pipes, visit our dedicated support page.
Once further information is available we will issue another update. Updates will also be posted to our Supply and Service section. Customers can contact our customer care helpline, open 24/7, on 1850 278 278 or on Twitter @IWCare.