We're working hard to maintain your essential drinking water and wastewater services
A message to our customers
We know that these are challenging times for everyone. Please be assured that we are committed to supporting you as much as we can through this time of uncertainty. Our priority is the safety and well-being of our staff and our customers and we continue to follow HSE and Department of Health advice and guidance while delivering essential drinking water and wastewater services across Ireland.
Our goal is to make sure that water keeps flowing to your taps, toilets can be flushed and, most importantly, to help those who are vulnerable. If you are a business customer and your circumstances have changed, please contact us. Our Customer Care helpline is open and we are happy to help. Right now, our emergency crews and Local Authority partners are carrying out essential services such as fixing bursts and sewers, and clearing blockages. Activities are taking a little longer than usual and we are grateful for your understanding and support. We are continuing to monitor this situation very closely and our primary focus is to ensure our services are delivered to you safely and responsibly.
We're here to help
Our 24-hour helpline is open for customers with urgent issues such as loss of supply or flooding. Call us on 1800 278 278.
If you're a business customer and have a question about your bills or payments, call us on 0818 778 778, Monday to Friday, 9am - 5:30pm.
Reopening work premises safely
As COVID-19 restrictions are eased and businesses begin to re-open, there are a number of steps that you can take to help ensure your water and wastewater systems in your business are safe.
Vulnerable Customer Services
If you or any member of your family or friends are vulnerable, you can register yourself or someone else for our Vulnerable Customer Services. You can register online and also sign up to receive text message supply updates. If you would prefer to speak to a member of our Customer Care team, please contact us on 1800 278 278.
Helping to protect public health
We have taken a number of measures to protect public health and help
slow the spread of COVID-19:
- All main office buildings are closed to employees with the exception of essential operational workers
- Temporary remote working arrangements are in place for Irish Water employees
- Public reception desks are closed
- Only essential workers continue to visit our water & wastewater treatment plants
- All non-essential works have been temporarily halted
Frequently Asked Questions
Our emergency crews and Local Authority partners are carrying out essential services such as fixing bursts and sewers, and clearing blockages. Activities are taking a little longer than usual and we are grateful for your understanding and support. We are continuing to monitor this situation very closely and our primary focus is to ensure our services are delivered to you safely and responsibly.
Our staff has been classified as providing essential services and our contact centre is currently operating as normal. We continue to follow government guidelines to make sure our staff and our customers stay safe and all our contact centre staff are working remotely from home.
Please see our Contact Us section for details.
Following the most recent government advice, we have stopped all non-essential home appointments and internal investigations. If you had a planned appointment that cannot take place, we will contact you to notify you of the change. The safety of our customers and staff continues to be a high priority. If we do need to enter your premises, we’ll follow guidelines on social distancing and work with you to ensure all works are carried out safely. If you or someone in your home has symptoms of Coronavirus or are self isolating, please let our teams know.
We understand the impact that Covid-19 has had and continues to have on many businesses, and we recently deferred the introduction of new business charges to reduce this impact. We continue to bill for water services as many businesses continue to trade and our staff, in conjunction with our Local Authority partners, are ensuring the continuation of vital water and wastewater services nationally during the crisis.
We continue to work closely with businesses experiencing difficulties, including those arising from exceptional circumstances such as COVID-19. If you're a business customer and have a question about your bills or payments, please contact us on 0818 778 778, Monday to Friday, 9am - 5:30pm.
For more support on water conservation, how to become a water steward or general account information, please visit our dedicated business section.