Charges are suspended pending an independent review on a sustainable long-term funding model.
An independent expert commission has been set up to make recommendations on a sustainable long-term funding model for the delivery of household water and wastewater services by Irish Water. The commission’s recommendations will then be reviewed by an Oireachtas committee before a vote in the Dail takes place.
For full details please see the FAQs below.
The Water Services (Amendment) Bill 2016 provides for the suspension of household water charges, to provide time for an extensive deliberative process to be undertaken on the funding of household water services.
Firstly, the Government will establish an expert commission, which will make recommendations on a sustainable long-term funding model for the delivery of household water and wastewater services by Irish Water.
Secondly, a special Oireachtas committee on the funding of domestic water services will then consider these recommendations and endeavour to make its own recommendations.
Finally, the Oireachtas will consider and vote on these recommendations.
Water Conservation Grant suspended for 2016
The Government introduced the Water Conservation Grant in 2015, to promote water conservation and environmentally friendly use of water in the home. It was available to all homes regardless of whether or not they were Irish Water customers.
The Government has advised Irish Water that the Water Conservation Grant is currently suspended and will not be available in 2016. Further information is available at www.environ.ie/water/water-services/conservation-grant/water-conservation-grant.
Under legislation, a property seller needs to provide evidence that the property has no outstanding bills with Irish Water or that the property is not connected to the Irish Water network. Please log on to water.ie or contact us on Callsave 1850 448 448 or +353 1 707 2824, Monday to Friday 9am to 5:30pm, for more information on how you can obtain this documentation.
There will be no affect; Irish Water will continue to notify you regarding outages relevant to you. If you are not currently on the register and believe you should be, please click here to register online or contact us on Callsave 1850 448 448 or +353 1 707 2824, our lines are open from 9am - 5:30pm Monday to Friday. If you would like to complete your application in Irish, please call 1850 448 448 and dial 9.
Yes, you can still register with Irish Water. In order to provide network services information (e.g. No Water, Low Pressure, Leaks etc.) to our customers, Irish Water requires up-to-date customer information. In addition, by registering you may be entitled to a lower charge for bills previously issued.
The Domestic Allowance(s) appropriate to you / your Local Authority area will continue to be discounted from your business water charges. Commercial charges are unaffected by the suspension. You will continue to be billed by your Local Authority pending transfer to Irish Water’s billing system. Please note that there will be no change to your water charges or billing frequency and you will receive separate communications regarding the timing of the transfer.
You can continue to register with Irish Water during the suspension period, you can register online here or apply by telephone by calling us on Callsave 1850 448 448 or +353 1 707 2824, our lines are open from 9am - 5:30pm Monday to Friday. If you would like to complete your application in Irish, please call 1850 448 448 and dial 9.
If you need any details changed on your account, please call us on Callsave 1850 448 448, our lines are open from 9am-5.30pm Monday to Friday.
NEED YOUR ACCOUNT DETAILS UPDATED?
Call Irish Water on 1850 448 448