Workflow Positions F Panel - Ref No. 294AO22

Role: Workflow Positions F Panel

Area: Asset Operations

Location: Dublin

Reference Number: 294AO22

Closing date for applications: 14 September 2022

The Workflow Management function within Irish Water is responsible for the efficient bundling and progression of Work Orders for Irish Water, Local Authorities and Services Providers, managing escalated customer complaints, management of transactional activities relating to network operations issues, supporting the development of relationships with key stakeholders, and providing reports and data for activities carried out within the function. Applications are invited, from suitably skilled and qualified candidates, for consideration for a number of roles in the department, which may include roles in the following teams:

  • Workflow Planning Team
  • Workflow Reporting and Progression Team
  • Escalations Team
  • Business Support and Development Team
  • Network Operations

Team Duties may include:

  • Managing queries and high profile escalations when required
  • Building and maintaining relationships with various stakeholders
  • Ensuring team deadlines and key metrics are achieved
  • Providing training support to junior staff members as required