Skip to main content

Service Management Manager - Ref No. 173BS21

Role: Service Management Manager

Area: Business Services

Location: Dublin/Cork

Reference Number: 173BS21

Closing date for applications: 17 December 2021

Uisce Éireann IT (IW IT) provides IT services and support to the wider Uisce Éireann business, and across the Local Authority user base. IT Operations is responsible for all operational run activities across Applications, Operational Technology, Service Management and Infrastructure.

Reporting to the IT Operations Manager the Service Management Manager is responsible for the management of the delivery of frontline support services in relation to incidents, problems, and changes, striving to resolve IT queries and issues in an efficient and customer-focused manner. This role requires collaboration and sharing of IT team responsibilities within IT Service Management Team as required.