Service Management Lead (Service Introduction) - Ref No. 193IT21

Role: Service Management Lead (Service Introduction) 

Area: IT

Location: Dublin/Cork

Reference Number: 193IT21

Closing date for applications: 18 January 2022

Irish Water IT (IW IT) provides IT services and support to the wider Irish Water business, and across the Local Authority user base. IT Operations is responsible for all operational run activities across Applications, Operational Technology, Service Management and Infrastructure.

The Service Management Lead (Service Introduction) supports the delivery of frontline support services in relation to problems, and changes, striving to resolve IT queries and issues in an efficient and customer-focused manner. Reporting to the Service Management Manager, the Service Management Lead (Service Introduction) has responsibility for providing quality IT Support services to the Irish Water organisation.