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National Operations Management Centre Analyst - Ref No. 57AOUET23

Role: National Operations Management Centre Analyst

Area: Asset Operations

Location: Dublin (East Region) 

Reference Number: 57AOUET23

Closing date for applications: 02 June 2023

The Operational Planning and Emergency Management (OPEM) functional area undertakes the co-ordinated planning and oversight of routine and emergency Asset Operations activities. The functional area prepares pro-active plans for operational activities and monitors the performance of the asset base via telemetry systems in order to direct, control and monitor operational activities using improved information and integrated knowledge to enable confident, effective decision-making aimed at protecting service to our customers on a 24/7/365 basis. This will also include optimising production into supply based upon demand forecasting and alarm management and managing network integrity during interventions. In order to ensure operational business continuity OPEM will also be responsible for developing effective contingency plans and strategies for the management of operational incidents and planning for operational emergencies.

The Operations Centre sub-area monitor and manage (as required) operational response and activities using improved information and integrated knowledge to enable confident, effective decision making.

The National Operations Management Centre Analyst reports directly to the Alarm and Events Management Specialist. The National Operations Management Centre Analyst has a national remit and is responsible for managing a shift team and ensuring the 24/7/365 monitoring, management and dispatch of alarms by the National Operations Management Centre is undertaken. This will include undertaking proactive and reactive activities in support of operational requirements using telemetry and other business systems.

The National Operations Management Centre operates on a 24/7/365 basis therefore working hours for this role will be on a shift rotation pattern. Following a period of training shifts will be assigned on a 24/7 basis year-round. A shift premium will be provided in addition to base salary.

The enduring shift rota is as follows; the shift will be 12 hours comprising of a team of three with one Analyst and two Technicians. The shift pattern will be a 12-week repeating pattern compromising of 2x 12 hour Days followed by 2x 12 hour Nights followed by 6 days off shift incorporating a total of 2 'office days (weekdays only, maximum 4 per 4 weeks) and/or shift cover worked from home being 24 hour periods (weekends only). Office days are 8 hours with a flexible start and finish time. There is a 15-day break at the end of every 12 week cycle incorporating 7 days annual leave.

There is a shift premium of 33.33% payable in addition to the salary offered for the role within the band range.