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Customer Vendor and Finance Analyst - Ref No. 34COUET23

Role: Customer Vendor and Finance Analyst

Area: Customer Operations

Location: Dublin

Reference Number: 34COUET23

Closing date for applications: 28 March 2023

Reporting to the Customer Service and Vendor Performance Manager, the Customer Vendor and Finance Analyst will be primarily responsible for the development and production of insights to support the management of vendor performance, contract governance, contract value and financials. The development and production of reports and insights will influence and support effective business management and decision making.

The role will be a key point of contact for the Finance team, working closely with the Customer Operations Finance Business partner with regard to the Contact Centre Contract financials. Additionally, the role will work with Contracts Administration & Procurement regarding Contract Governance reporting.

The role will also be the point of contact for the wider Customer Operations and other Contact Centre stakeholders regarding the commercial aspects of the Contact Centre partnership.