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Customer Experience Specialist - Ref No. 115CO22

Role: Customer Experience Specialist

Area: Customer Operations

Location: Dublin

Reference Number: 115CO22

Closing date for applications: 25 April 2022

The Customer Experience Specialist will report directly to the Customer Experience Manager and will be responsible for managing the day-to-day operations of the Customer Experience (CX) programme. They will support the promotion of positive Customer Experience throughout Uisce Éireann through various channels, such as roadshows and Customer events. They will provide insights through quantitative and qualitative analysis that will help improve customer satisfaction. They will also support the Employee Engagement programme within Customer Operations, driving initiatives for improvements.