Customer Contact & Channel Specialist - Ref No. 093CO21

Role: Customer Contact & Channel Specialist

Area: Customer Operations

Location: Dublin

Reference Number: 093CO21

Closing date for applications: 10 September 2021

The Customer Contact & Channel Specialist is responsible for monitoring all multi-channel customer contact activities, including registration, move-in/move-out, administration and query handling. In addition they will support and drive quality improvements and change in the conjunction with the contact centre and wider customer operations team.

Reporting to the Customer Contact & Channel Manager, they will monitor all customer contact activities within a team of dedicated specialists for Irish Water, including supporting Irish Water customer contact staff in customer contact issues, in particular those requiring back office support. They will also provide support where required to the Operations Service Delivery Manager and team and the Complaints and Escalations team in Customer Service.