Credit and Collections Lead - Ref No. 084CO21

Role: Credit and Collections Lead

Area: Customer Operations

Location: Dublin

Reference Number: 084CO21

Closing date for applications: 26 July 2021

The Credit and Collections function in Billing Services will be responsible for the managing the credit and collection activities for overdue customer debt owed to Irish Water, including the setting and implementation of internal credit and collection strategies, policies and processes to maximise the amount of debt which is ultimately recovered.

Reporting directly to the Credit & Collections Manager, the Credit and Collections Lead is responsible for the definition, development, management and implementation of Irish Water Credit and Collections processes and strategy, and for ensuring the implementation of industry best practice in day-to-day operations of the team dealing with Residential & Business Customers. They will be responsible for the management of the Credit and Collections Officer.