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Customer Liaison Advisor - Ref No. 140COUET23

Role: Customer Liaison Advisor

Area: Customer Operations

Location: National

Reference Number: 140COUET23

Closing date for applications: 25 September 2023

The Connections and Developer Services (CDS) team are responsible for the end-to-end customer management of all connections to the Uisce Éireann network. They are responsible for managing the vesting/taking in charge processes, including the progression of assessment, modelling, design, inspection, estimation, and commercials of same nationally.

The Customer Liaison Advisor will be responsible for a best-in-class customer service for all customer CDS requests. This includes supporting large customers and developers through the Uisce Éireann connections process for residential, commercial, industrial, and mixed-use development, ensuring a more effective and efficient customer journey. To provide these services on behalf of Uisce Éireann the Customer Liaison Advisor will proactively support key customers and stakeholders through the end-to-end progression of connection activity, advocating for the customer within the business and ensuring compliance with all Uisce Éireann standards and policies. The role will require a strong understanding of Uisce Éireann end to end connection process. Exceptional customer service and proven relationship building skills will be imperative to this role.

Reporting to the CDS Developer Liaison Specialist, the Customer Liaison Advisor will be responsible for Client Relationship Management. This will be achieved through pro-actively supporting the Customer Liaison team to develop, maintain and enhance relationships with Customers, Large Developers and State Agencies.