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Asset Operations Performance Delivery Senior Manager - Ref No. 85AOUET23

Role: Asset Operations Performance Delivery Senior Manager

Area: Chief Operations Office

Location: Nationwide

Reference Number: 85AOUET23

Closing date for applications: 18 July 2023

The Asset Operations Support function provides essential capability to drive service delivery to customers, is accountable for efficiently managing the majority of operational expenditure and has responsibility for providing and managing effective business infrastructure and processes at a national level to support operational activities at site level.

Reporting to the Head of Operations Support, the Asset Operations Performance Delivery Senior Manager is responsible for driving and delivering end to end improvements to ways of working for Asset Operations, that focus on enhancing customer service, efficiency, operational effectiveness and employee experience.

The role is a highly collaborative one, working across all Asset Operations Functions and, in particular, driving collaboration, change and bottom-up innovation across frontline and central Operations teams. The role holder will also be responsible for driving the target culture across Operations and driving engagement and communications activities across all Asset Operations functions. All of this will be in the context of a rapidly changing workforce and establishment of new ways of working across water service areas as Uisce Éireann continues to transform into a national water authority.