Water SLA Lead - Ref. No 038AO19
The Asset Operations function within Irish Water is responsible for the delivery of a safe, responsive, reliable and sustainable water and wastewater service through effective management and development of the water and wastewater assets. The function also supports the information requirements of Irish Water for detailed asset performance and workflow information to Assets Management in support of Investment Planning.
Reporting to the Water and Wastewater Regional Operational Manager, the Water SLA Lead will be responsible for the oversight of operations and maintenance and coordination of event response working very closely with a set number of Local Authorities via a Service Level Agreement (SLA). This role will include monitoring and management of operational performance against the SLA. They will support Asset Maintenance and Minor Capital programmes in terms of ensuring that they are facilitated by Operations. They will also identify operational standards deficits and areas for improvement and will coordinate the investment processes. Furthermore, they will provide major insight to development of the strategy, objectives and targets of the Operations and Maintenance Business Plans.