The Customer Service team are accountable for managing and providing efficient and optimal customer service via a range of channels. This includes development and management of differentiated customer channels through which customers can engage with Irish Water, providing contact and complaints management services to Domestic, Mixed Use, Small to Medium Enterprise (SME) customers and to Industrial and Commercial (I&C) customers.

Reporting to the Key Account Management Lead, the Key Account Manager will be responsible for delivering Key Account Management services to agreed Industrial and Commercial (I&C) Customers for Irish Water either by sector or by region. They will demonstrate strong decision making skills along with an ability to plan and prioritise their work along with an ability to sell at senior executive levels within organisations.

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